Saturn of Frederick

  • 4.7 of 5 stars
1 reviews

5903 Urbana Pike, Frederick, MD 21704, us

(301) 228-2587

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Offers loaner cars
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Aug 04, 2004
Butch, the head of the service department, is very good at explaining the problem and what's been done to the car I feel really comfortable asking questions - though I know nothing about cars, he's never made me feel stupid. I also trust that he won't push a service that isn't really needed--Another Saturn dealership said I had a cracked oil pan that needed to be replaced on my 1993 SL1(at about $400), Butch correctly found that wasn't the case and was able to diagnose the real problem, saving me about $300. Overall - a knowledgable, friendly, and patient staff who have done a great job with my family's 3 Saturns.

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