British American Auto Care

  • 3.9 of 5 stars
16 reviews

9235 Berger Rd, Columbia, MD 21046, us

(301) 596-2240

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Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.1/5
They are competent
4.2/5
Their repair price is reasonable
2.9/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
3.6/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
3.8/5
They are always honest
4.1/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.6/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.2/5
Jun 14, 1999
Don't let the shop's name fool you, they also handle Japanese cars. But Brian, appropriately enough, is English, and British cars have always been his specialty. I have been a customer of Brian's for more than 20 years and five cars. That alone should tell you something. I think he now mainly supervises his other mechanics, rather than doing the work himself, but his staff is well trained and do excellent work. They invariably do what they say they will when they say. I have never had anything less than excellent service from them. Brian and his staff will help you make your car perfect, but they know you live in the real world and if you can't afford to do everything the car needs, they'll work with you to prioritize the work. They aren't the cheapest shop in town, but you won't have to go back to have the same thing fixed twice. They have consistenly won top ratings from customers in local magazine polls, and the business has continued to be successful and grow. They are about to move into a new, larger building, another sign of their excellence.
Nov 07, 2011
  • N/A
Jul 03, 2003
  • N/A
Expensive is an understatement! $400.00 to change 3 belts and tell me the rear oxygen sensor is bad! I told them I needed an oxygen sensor replaced when I took it in, but they insisted on $200 worth of diagnostics to verify that I was correct--and then they could not get the part to fix it.
Jul 03, 2003
  • N/A
Took my truck to them because I already knew that an oxygen sensor was bad. $200 later they told me I was right, the rear sensor was bad, but could not get the part to fix it!
Jul 03, 2003
Expensive is an understatement! $400.00 to change 3 belts and tell me the rear oxygen sensor is bad! I told them I needed an oxygen sensor replaced when I took it in, but they insisted on $200 worth of diagnostics to verify that I was correct--and then they could not get the part to fix it.
Jul 03, 2003
Took my truck to them because I already knew that an oxygen sensor was bad. $200 later they told me I was right, the rear sensor was bad, but could not get the part to fix it!
Mar 23, 2005
British American works on my Nissan PF and does a real good job. They have always gotten the job right and are super friendly & courteous. Yes, I agree with some of the postings above that they may be a wee-bit pricey though not as $ as a dealer. They use genuine Nissan OEM parts as the first option (so that may be part of the priciness) and, frankly, I like that way of thinking. Parts can be pricey (especially for my 95' truck) but they downright FIT perfectly and that saves time on the lift along with saving me repeat visits later on. A "pay me now or pay me later" scenario so I vote for genuine OEM parts. Staff are super nice & they run a shuttle service to/from work/home. Without this shuttle I would not be able to use them no matter how good the techs are. Clean comfortable waiting area as well. I think they tend to nickel & dime much more than my previous mechanic (who relocated) did but hey, they run a business. I do recommend them.
Sep 14, 2005
I agree that they are a little more expensive, but you can trust that they will do the work, and do it right the first time. They use OEM equipment, which made a difference, believe it or not! The other, supposedly reputable shop, replaced it with another model that did nothing to solve the problem. B&A also stands behind their warranty. A rear shock that they replaced broke (!), and they repaired it again, no questions asked. I've taken two cars to them to check out before I bought them, and with the RSX, they found a repaired fender that the owner "forgot" to tell me about. The repair was a good one, but they caught it! Highly, highly recommended! And no, I'm no relation to Brian!
Jun 29, 2007
Not particulary cheap, but they really do go out of their way to explain and be available for questions. Excellent customer service.
Nov 07, 2011

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