Brian's Auto Care Incorporated

  • 4.0 of 5 stars
14 reviews

2003 W 41st St, Baltimore, MD 21211, us

(443) 243-5215

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.2/5
They are competent
4.2/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
4.0/5
They are always honest
4.2/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.2/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Jul 19, 2000
Honest mechanic!!!!!!!!!
Jan 08, 2006
Brian took over an hour out of his day to explain to me what was wrong with my ailing Mercury Mistake. He showed and explained everything to me and took the time to research the best prices on parts. In the end I decided to let the car die a peaceful death, but I'll definitely go back to Brian in the future.
May 05, 2007
I was impressed with the way Brian explained the needed repairs for my 2002 Honda Civic--a number of minor maintenance items. He gave me a ride to my home about a mile from the shop when I dropped off the car. A very clean, modern, small shop with very helpful, friendly people.
Sep 14, 2007
Brian was extremely professional and really took the time to explain every detail of what he wanted to to and why. His invoices are all done through e-mail so all the costs and work are easily documented. The other great thing is that it allowed me time to fully review his recommended work from my home computer and then discuss the work over the phone before I authorized him to start. It was all quick and efficient.
Sep 19, 2007
The service was excellent and so was the repair work. I appreciate the consistent manner in which you provide above standard service and repair work throughout the many years that I have known you. I look forward to continued service of excellence in the near future, Roger W Warren, Field IT Specialist Brian's Auto Care has a web site also http://www.briansautocare.com
Nov 07, 2011
Jul 19, 2010
I initially went to Brian's Auto Care because they were the only suppliers of Redline Synthetic Motor Oil in the area (and at a great price, at that!). They quickly became more than just a lube-shop for me, though as I have had some other work done as well (other fluids, roll-bar installation, and a major repair). They are excellent in that they explain to you exactly what is wrong with your vehicle, show you the problem, and waste no time in doing the service. The technicians really know what they are talking about, and are genuinely interested in the cars that they are fixing / upgrading. They also run a very clean shop, which is confidence inspiring, which I assume is due to the fact that Brian, the owner, is present at all times that the shop is open. The only slightly minor thing that they could possibly change (though I don't know how feasible it would be) would be to have either earlier or later hours of operation. Perhaps 7-4 or 9-6 or something would work for more customers to get in either before or after work. Since I work from 9-5, it's sometimes difficult to make it in during their hours (which are 8-5, Saturday-Friday), but the fact that they are open on Saturdays more than makes up for that. Also, even if I have to go out of my way a little bit in timing, I know that if I take my car here, it will be done right, so it is worth it for me. Give them a try if you need a reliable, honest, and knowledgeable mechanic!
Jul 19, 2010
Really am impressed that our regular, quite helpful mechanic just overlooked a transmission fluid leak that had caused brake problems, in addition to starter wires that had rusted causing the "check changepurse engine" light reappearing, after we had just fixed the knock sensor..We had not found a mechanic for our daughter's college life, so when ours here in NC found Brians in Baltimore, WHAT A BREAK for us. The problem was diagnosed and photos and the estimate were emailed to me within a couple of hours. Brian was respectful of my daughter's embarrassment at not knowing more about cars and he checked out the car as though it were his own child's..The work was completed on time and within the estimated price. His business is timely and very helpful, he communicated with me, the nervous car owner extensively. He even mentioned organizing car basic classes, for which my daughter would be a candidate. What a break to find such a competent and helpful place...
Jul 19, 2010
Best of the best in automotive world. If you want a professor to work on your vehicle, but not a drop out student, come to see Brian. He is intelligent, competent and will get your job done. He uses top class technology, best software programs to identify issues with your car and takes time to explain things to his customers. He is not a pushy salesperson in a automotive chain who looks at you as a number. He knows each customer personally. 20 years in the same location will tell it all. Prices are competitive, service is superb, his knowledge of business is the best. I am his customer and will never go to another shop. Use him all day long! My 2001 Ford Windstar, which I got in almost junk yard condition, was running like a brand new luxury vehicle on 95 going south at over 95 miles an hour (not legal!!!) with a soft smooth ride after the van has seen Dr. Brian for several surgeries and check up. He is the best!!
Nov 07, 2011

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