Lou's Custom Exhaust & Muffle

  • 5.0 of 5 stars
1 reviews

59 Harding St, Worcester, MA 01604, us

(508) 798-8500

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
N/A
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jan 30, 2009
While the shop's physical appearance looks dark and kinda dodgy, the staff is extremely friendly, knowledgeable and treated me really well. They explained the repair, showed me the damage to the old exhaust system and had the repair finished in an hour. The really sweet part: they had an original replacement muffler available that another customer had left behind (in favor of a "big-pipe" exhaust system upgrade the shop had installed). Lou's Custom Exhaust & Mufflers installed this slightly-used OE muffler on my car for 1/3 price that VW would sell the part for, labor included! Plus, they guarantee both the parts and labor, something that's hard to find at other muffler shops. They are within walking distance of the Worcester Train Station, which has free WiFi and allowed me to work while my car was being repaired.

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