Crane Neck Auto Works

  • 4.9 of 5 stars
2 reviews

5 Crane Neck St, West Newbury, MA 01985, us

(978) 363-2393

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Mar 08, 2000
I have been taking my '92 Prelude to Richie since I bought it and he has NEVER let me down! Whereas another Honda shop in the same town recommended ridiculous repairs and prices without even seeing my car when I bought it, Richie examined the entire car and made only the necessary repairs at reasonable prices. Even when he goofed and lightly scratched some body and paint work he did for me, he was honest and up front offering to buff or repaint the area at no charge - even though I never would have recognized the error. Richie is honest and a good guy to know if you own a Honda (I think he may do some Acura work also).
Jun 09, 2005
We had been taking our car to a dealership but had become dissatisfied. To make a long story short, we ended up calling Richie, and he talked to us on the phone (asking questions, explaining what he thought the problem was) for ten minutes. We dropped our car off at night, and by 10 the next morning he called with a quote. He finished the work within a few hours and ended up replacing more parts for 2/3 the price quoted by the dealer. When we picked it up (first time we met him), we talked for another 10 minutes . . . he seems to know A LOT about Hondas----even old ones like ours (1989; 257,000 miles). The hours don't seem quite as convenient as the dealership, but it's well worth it to me to wait in order to get it in to someone I trust.

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