Penta Auto Body

  • 3.6 of 5 stars
6 reviews

483 Pleasant St # 1, Watertown, MA 02472, us

(617) 923-1528

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
3.4/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
3.8/5
They treat male and female customers in the same manner
3.7/5
They are always honest
4.3/5
I would use this mechanic again
2.0/5
I would recommend this mechanic to others
2.0/5
They fix the problem the first time
3.5/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.3/5
Nov 07, 2011
Feb 09, 2005
One time the serpentine belt on my 1 ton van let go on Mass Pike out bound in Westborough. They gave me a tow back to Watertown and arranged for a low priced rental. They also have a towing service, including heavy stuff. This is an all around operation. AAA paid for the tow and I paid for the rental, not an insurance problem. They fixed the problem, I was worried that I cooked the engine, but GM's iron block 5.7 liter engine come through fortunately. This van lasted for 12 years before I consigned it to a charity through 128 Auto Parts. My Favorite Service Representative at Pefection Auto Service is Mark McCarty, Very knowledgeable and he tells me he is a faithful listener to Car Talk.
Mar 24, 2005
I dealt with Mark, who was a no nonsense guy (in the good sense). I had trouble pinpointing my problem at a couple shops and was told to take it to the dealer. I reluctantly did so but then shopped around for the best repair estimate once they found the problem. Mark charged me half as much in labor as the dealer and several other shops and the total bill was 30% less. I'd definitely recommend them.
Oct 11, 2005
Recently, Penta did some cosmetic body work on my Acura. I keep this car in immaculate condition, so when I got it back I went over every square inch of it. I noticed 4 or 5 things I felt they should have done a better job on (they probably thought I should see I psychiatrist), but they corrected every last request I had. I cannot believe the job they did on this car - it's arguably better than when I bought the car. I would strongly recommend using Mike Penta and his crew.
Mar 06, 2007
  • N/A
Have done body work like replace a complete door with a used one and left it unpainted as I requested to save me money. Very happy with their work.
Jan 14, 2012
  • LBS3
I went to Penta for body work based on the recommendation of 2 friends. I had many dents and scratches collected (city driving and parking) over the 8 year period I've had the car (some self-inflicted, others not.) When I went for the estimate we walked all around the car as I pointed out all the problems. We went over it again when I brought the car back for the work. I was going out of town and arranged to drop it off on a Monday to be picked up on the following Sunday when I returned. The first think I noticed when I pulled up to collect the car was a large dent and a small but rusting scratch that had not been addressed. The bumper appeared to be just painted over without any sanding. I left it there, with their promises to fix all of those things by the next day. When I returned, the dent was hammered out, but still a bit lumpy and the scratch wasn't even touched. To their credit, the areas they fixed the first time were well done. If they had been thorough and done as well on the entire car, I would have thought it a $750 well spent. As it was, I felt ripped off. I just didn't have the time nor energy to bring it back a third time for them to get it right.

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