Patterson Auto Body

  • 4.5 of 5 stars
4 reviews

18 Great Rd, Stow, MA 01775, us

(978) 897-5568

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Aug 16, 2005
Nobody wants to be a repeat customer at a body shop, but as long as Massachusetts drivers keep running into my car while it's standing still, I'll be happy to go back to Frank Patterson again and again. I found them the first time on the basis of multiple very enthusiastic and unsolicited recommendations. I've always felt fully informed about the status of my repair, part orders, and insurance claim status. Frank is direct, always available to explain anything, and a consumate gentleman. Customer service is prompt and superbly executed. My car always comes back spotless inside and out, washed, vacuumed, and smelling of Armor-All. And of course, the repairs are always done right. I really can't speak highly enough of this business.
Sep 11, 2005
I can't comment on prices as insurance covered everything. I don't relish the idea of my car in a body shop but at least I know a really great place to take it if I have to. Everyone I dealt with was helpful, polite, and knowledgable. The owner, Frank Patterson, talked directly to me and never patronisingly. It was kind of a fun experience. They worked very well with my insurance company and Enterprise rental. Their slogan is "highly wreck-amended." They have an excellent reputation around here.
Nov 07, 2011
Jan 08, 2010
Been in to see Frank a bunch of times. He repaired two minor crashes and fought to get OEM parts. He has done a few minor repairs for me at NO-Charge. One was gluing a molding on the tailgate back on and the other was re-aligning a door (I have like 4 vehicles!) He's a great guy and even helped me with some service tech questions about my Harley-Davidson!

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