County Auto Repair

  • 4.9 of 5 stars
14 reviews

103 Washington St, Somerville, MA 02143, us

(617) 628-3600

Email: 

Website URL: 

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Hours
 
Specialties
Guarantees all work for at least 1 month or 1000 miles
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
4.9/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.9/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
3.9/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.2/5
Feb 09, 2007
I brought in my 2001 Golf to diagnose the check engine light, and agree with all the comments. It was an excellent experience. County Auto was honest, competent, and explained things clearly. After talking with 2 VW dealerships and one other independent garage, I was prepared for a long and potentially expensive road, with many appointments to be scheduled. Instead, I was able stop by the next day and my problem was fixed in 10 minutes - no charge. They have my business.
Nov 07, 2011
Jun 26, 2009
I called yesterday afternoon, and County Auto said I could bring my Subaru Outback with a check engine light on in the next day! Their friendliness and courtesy are unmatched, especially important to middle-aged women customers who may not be that comfortable with the whole auto repair thing! They take the time to explain what is wrong and fix it pronto. In my case they had to replace a knock sensor; while the Dad (as others have noted this is a family shop) was checking the computer error code and looking under the hood, he noticed that an important bolt was missing and replaced it. Noting the type of engine and the mileage on my car, he asked if I had had my timing belt changed as it could cause lots of damage if it broke (checked my records and it turned out, I had done so). My car was in at 8 and ready to go at 2. This place is The BEST EVER.
Feb 23, 2009
These people are the greatest. It is so nice to find a competent mechanic who is kind and takes the time to explain things to you and really make sure that you understand what they are doing to your car. The are fast and honest and very competitively priced. I have been looking for a mechanic I can trust for a long time and I am glad I finally found one. They have worked on both my VW Jetta and my Toyota Tacoma and have done simple (replacing head lights) to complex (replacing timing belts and water pumps) repairs. I have been very happy with there work and highly recommend them!
Jan 31, 2005
It's tough to find a non-dealer mechanic that doesn't curse at the sight of a VW. I'd taken my car to a number of places around this area (Union/Inman Sq, Cambridge/Somerville), and found these guys to tell it to me straight and seem to know what they're talking about. The prices were also very reasonable.
Dec 06, 2005
I originally used this shop because of the other reviewer's focus on VW, however, this is a regular repair shop and it does not really have a focus on VW at all. The place is run by a family - sister at front end, brother and dad in the garage. All seem extremely competant. All of them are good at both explaining the repairs, and estimating what might need to be done. In my experience, they diagnose the car's assess the problem without any obligation (they've done this for me on the 3 occasions I brought my cars in, but I went ahead and did repairs. It seems that I could have driven away without any consequence each time.). First, I brought in a VW that had an elusive Check Engine light. I felt they should repair an air sensor, but the mechanic (brother) spent a lot of time diagnosing this, and thought it was ultimately best for me to go to a VW dealer. This is because the part that he thought that would potentially cause the problem could be TRIED by his friend at the VW dealer to see if it really *did* solve the problem, whereas, if he installed it, it would cost me mega bucks yet was not guaranteed to solve my problem. I just think this is terrific. Here's a guy who's thinking of not JUST the best thing for him, but also for his customer. I also brought in a Subaru Outback that needed a clutch. Sister warned me in advance that she would likely need to recondition the fly-wheel. The whole job came in under 900 $, we were thinking it would likely be 1.1K, so we were happy. The best thing about this shop so far is that they have taken me each time on the very next day. They have also completed my repairs in one day. Now, if you all start using this place, I will have ruined it for myself. Nonetheless, I am really happy about having a place that I can call up and get complete service, start to finish, on the very next day. Try that at any dealership!
Oct 05, 2006
I was very pleased with the 40'000 miles service of my Volkswagen Passat 2002. The costs were far below what I have paid before with Boston Volkswagen on Western Ave and Volkswagen of Brookline. And they could fix a jiggling noise coming from the brake calipers, which should be absolutely "normal" according to the official dealerships of Boston Volkswagen and Volkswagen of Brookline. Both official VW dealerships were not able to fix this problem. With Volkswagen of Brookline I had some bad experience. Once they forgot some tools in my car, and once they could not repair a broken tail light properly (they muddled up the tail light and the braking light), so that I had to make a time consuming second appointment. The mechanic and receptionist at County Auto VW were very friendly, explained my questions thoroughly, called me back about the replacement of a cabin filter, and recommended not to replace the spark plugs I should do according to AAA-maintenance sheet, because this type of spark plugs should make 100'000 miles and more. This saved me another 100 bucks.
Nov 27, 2006
Taking my car into this family's shop was the best automotive experience I have ever had. I brought in my 1998 Golf for an 80,000 mile check-up, typically an opportunity for mechanics to create a list of pricy repairs one can't live without. Not only did they find nothing extra to charge me for, as I was leaving I noticed they had repaired some broken trim without charging me, and without even bringing it up. These guys love VWs and take great care of them. I wouldn't hesitate to go back.
Nov 11, 2008
I just went to these guys yesterday after reading the reviews here. They were great. I went in because the "Check Engine" light was on, and I feared terribly expensive repairs. I left my car with the father, who said that his son would look at it with the computer when he came back, and that they would call in an hour or so. I walked around, waiting for the call, but unfortunately, they never called. It seemed there may have been some miscommunication between father and son. Anyway, when I went back, they had fixed the problem for $25, and also re-attached the runner along the door for no charge. I will definitely be going back!
Dec 17, 2008
This is a fantastic shop. The mechanics were extremely friendly and helpful and went out of their way to explain the problem. They even saved the broken part to show me, which was a nice touch. I thought the price was very fair, especially compared to the local VW dealer. I would highly recommend them.

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