Roger's Service Station

  • 4.6 of 5 stars
2 reviews

15 Spring St, Peabody, MA 01960, us

(978) 531-8968

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.5/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
Feb 29, 2000
Prior to finding Roger's I took my car (another model) to another shop (which I had dealt with for over 5 years) and they quoted me as having a major problem needing over $500 in repairs. I told them that I wanted to wait as the car was older and I was throwing good money after bad. I drove it for another week and was recommended to go to Rogers. The problem was minor with a few bolts loose. Rogers tightened them down charged me $10 and I have not gone anywhere else since then. It must have been almost 10 years ago. It made me think how the other mechanic must have screwed me over.
Apr 26, 2011
I went there on a referral from a co-worker. They treated me right - REAL RIGHT on the first job. I am sure they broke even at best. Their estimate was way off, and they honored that LOW estimate. I would be going back forever and giving 5 star ratings forever IF they did not try to make it all back by 'fibbing' on what else my car needed. They gave full (dealer) price on brakes all around, and even said I needed $140 for something (unclear) about my battery. (It starts, no problem, seems fine, looks in good shape.) They only eye-balled my rotors, not measuring them. Turns out after checking I did not need new ones; they could be resurfaced. They claimed I needed calipers, but from my questions they did not even look at them. I have more experience than 99% of the women out there on cars. They never know that. This is really too bad... they were honest and did me a solid - then they killed all that goodwill by trying to high-ball me on every other thing I needed and some I did not. Bye Roger.

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