Highland Service Ctr of Newton

  • 4.9 of 5 stars
5 reviews

1186 Walnut St, Newton, MA 02461, us

(617) 527-9498

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Mar 22, 1998
This clean, convenient sevice center is located a block from the T, making it easy to get around when your car is being repaired. The only problem they have not been able to solve for me was when I slipped my parking garage pass card into the space above the little drawer in my husband's car. The card completely disappeared! I reached and felt and stood on my head and shined a flashlight into every crevice and couldn't find it. So I stopped at Highland Service on the way home and asked Joe to find it. He reached and felt and searched and shined a serious garage-strength light into every crevice and HE couldn't find it. So I went along home, assuming that I would ask for a new card, explaining that the car ate the old one. When my husband came home, I told him about the missing card. He sighed deeply, went out to the garage with a flashlight, some long forceps and within 5 minutes was back with the card in hand. "Where on earth WAS it?" I asked. "Well, where do you THINK it was?" was his only reply. Neither Joe nor I will ever know! Do you think it is relevant here that my husband really is a brain surgeon??
Aug 15, 2000
  • N/A
I've used Highland for many years for my now ancient Toyota Camry (88). They are honest, convenient, and very reliable. I know they are honest because they keep telling me it's not worth fixing my car and I should sell it! But fix it they do, and quite well. These guys are real professionals, and consequently very busy. They aren't cheap, but they use only Toyota parts and I've never had to go back except once, when an alternator failed. They replaced and paid half the towing costs with no hassle. They are right by the T so it's convenient to drop off your car. My highest recommendation.
Jun 25, 2006
Their advice has been reliable and helpful. They somehow make every interaction a pleasant one.
Sep 16, 2006
They were simply amazing. Took the time to get the history of the issue and to explain what was actually wrong and how it can be fixed. They treated me with the utmost respect -- as a woman, I have encountered my share of mechanics who act like I am by nature incapable of understanding anything related to my car, but they treated me as an actual human being who just needs the right information in order to understand what's going on (and they also listened to the information I provided them and took it seriously). They had my car ready when they said they would, and were consummate professionals throughout the entire repair. I cannot emphasize enough how happy I am to have found them. My car has been running like a dream since they fixed it, and I am now a loyal customer.
Jun 03, 2007
Joe, Gordon and Bruce have been here for years. I mostly interact with Gordon, who is an ace diagnostician. They aren't cheap - will probably cost you nearly what a dealer charges - but here you do get what you pay for. They are happy to explain in great detail what your problem is, if you care. But most importantly they fix the car the first time.

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