Luu Auto Service

  • 4.9 of 5 stars
5 reviews

22 South Ave, Natick, MA 01760, us

(508) 652-8088

Email: 

Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Javascript is required to view this map.

Add a review

Log in or Sign up to add a review

Hours
 
Specialties
Specializes in Brakes and Mufflers
Offers loaner cars
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Jun 02, 2005
Liu's opened about a year ago with a big, bold banner (still hanging outside their shop) stating they'd be doing "aftermarket performance enhancements/installations" etc. Funny thing though, when I went in to chat about a couple of standard aftermarket gauges (Autozone like parts), the owner told me they "no longer do aftermarket parts/installations". Seems to me that they ought to pull down or modify that banner to read, "great OEM service", but they shy away from older cars or individual issues (limiited data base, lose money on tech labor hours). Funny thing is, same policy applies at the best similar dealership in Wellesley, Larry NG..these small shops can't afford to find puzzling problems or make sophisticated diagnostics, so prepare to be turned away if you own a pre-1995 or so.
Dec 08, 2004
Luu Auto Service is a clean, organized, well run shop. They offer excellent work at honest prices. They will explain your repairs thoroughly and show you the old parts. Even thpough they "specialize" in Japanese imports, they do excellent work on any car, domestic or foreign. They have done work for me on a nissan, a volvo and an oldsmobile. The two mechanics have years of experience. Their shop in Natick is fairly new with all new, clean and well maintained equipment. Luu's auto is a real find.
Dec 08, 2004
  • N/A
Excellent work at honest prices.
Apr 28, 2007
I brought my 1990 Nissan pickup in when I'd accidentally left the oil cap off (duh), spewing oil all over the engine and under the hood. At first, Luu's told me that the cleanup was going to be just too much for them to handle with the environmental regulations and all. They carefully explained how I should do it myself. I asked if I could leave the truck there for the day and pick it up after work. After an hour or so, they called back and said that, in good conscience, they couldn't let me drive the truck with oil on the engine because of the fire risk. They went to great trouble (and mess) to clean up my stupid mistake. The truck came out clean as a whistle, ran fine, and the charge was reasonable. They pretty much saved my butt, and they never let on how stupid I must have seemed. They were also great with other repairs, both to the truck and to my Altima.
Dec 08, 2004
Excellent mechanics, like in the good old days, when you could actually talk to the person who works on your car. The mechanics at Luu's are honest and thorough.

Get the Car Talk Newsletter



Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute