Dale Lenox Svc Station Incorporated

  • 4.2 of 5 stars
3 reviews

1 Crystal St, Lenox, MA 01242, us

(413) 637-2258

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
3.7/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
3.7/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Jan 12, 1999
The staff is a genuine pleasure to deal with. While not situated close to public transportation (there almost is none in the Berkshires), they will give you a ride to and from work. They always work hard to get the lowest price for parts. I left the area four years ago, and I am still looking for a place that is even remotely as fair, honest, and competent to deal with. It was always a pleasure to give these guys money (how many times does anyone say that?)because they always got it right the first time.
Jul 13, 2009
Tom Durfee runs this shop. He is a great guy, good at what he does, and he seems to find very competent people to work for him. His wife, Jan, keeps the books. I don't think that Tom has ever listened to your program. He must be good, right?
May 20, 2011
I took my car for repair. He long later said he lost my paperwork so never called me with estimate. Then when found, told me to come back. I only called back to have some body work done I know he'd done for someone else and he never called back again. I would not recommend. I think he deals with locals okay, sometimes, though, I was told by a local he's on and off, up and down. Take your chances. I'm a female.

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