Broke down on the turnpike travelling between Cape Cod and Northern Michigan. 04 Caddy w/50K miles was crank-no-start after pit stop. (this was NOT the first time it happened) Tom at R.W.'s Inc. is a true Master tech. He quickly discovered what it was NOT, not fuel pump or crank/cam sensors, and proceeded through a proper and professional diagnostic course. No guess work! No predispositions as to what it "probably" is! I can make this evaluation because I am an ASE Master Certified Automobile and HD Truck tech with L1 and T1 advanced cert's. (retired).
Tom stands among the very best in the trade...a true professional and Master in every regard. The fact the the "demon" in the Caddy decided to go back to "sleep" before Tom could finish hunting it down...a real disappointment to any tech but a reality of that level of work...does not in any way diminish his professionalism, his knowledge and skill, or my personal respect for his work and efforts. We (my 91 year old Mother and I) made it home to Michigan without any further trouble. It was Mother's Caddy and she is now happy with her new 2011 Chrysler 200. Me...I'm still driving my 94 Town Car with only 171K miles, original engine, trans, PS pump, ABS and Master cyl, and rear axle because I know how to get this kind of service life from any machine!