Roy Motors

  • 4.9 of 5 stars
1 reviews

490 Meadow St, Chicopee, MA 01013, us

(413) 534-1441

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Website URL: 

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Hours
 
Specialties
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Dec 30, 2009
These guys are very good at diagnosing difficult problems. One is Dave Roy, who took over the shop from his dad. So, it's still called Roy's Automotive. The other is Bill, who's also very knowledgeable. They now have added a 3rd guy, Steve, who seems to have good intelligence, and appears to be learning a lot from Bill and Dave. The thing I found most useful was the way I could drop off my car on my way to work, across the street, at Callaway Golf, where I worked second shift. Then pick it up after work at 11 p.m. Stop in next day, for the report, and pay the bill. I got 14 years out of my Escort Wagon with the help of these guys, and only recently donated it to the Car Talk Vehicle Donation program because the frame had rusted badly in the back, and the cost of fixing it would have been prohibitive. The charges were always fair, and the work done well. They also looked around for other problems, and reported on these, so I could make up my mind if and when I wanted to address these additional repairs. I never asked about the guarantees on their work. It might be one month, it might be one year. They were also good at getting my car ready for the annual inspection, and for oil changes.

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