Friend's Automotive

  • 4.8 of 5 stars
2 reviews

399 N Franklin St, Braintree, MA 02343, us

(781) 767-9999

Email: 

Website URL: 

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Hours
 
Specialties
Keeps track of your cars repair history for you
Has ASE certified mechanics
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Jul 31, 2003
I have been told by the head mechanic, Bill Tennant, who is also the owner that he would lower the labor costs to do the work within the estimated price range. Every other mechanic would just go over the estimate. I was told by a Ford dealership that I went to that my car needed a control arm and a tie rod, I was told by this repair shop that it did not need a tie rod, I got it fixed there and the price was half what the dealership wanted to charge me. One day, my fathers car was having trouble starting, fortunately Bill drove by, he knew that the problem was a short in the electrical system caused by the lighter, he took the lighter out, problem solved, and it didn't cost my father a dime.
Feb 01, 2009
We have taken our car here several times, each time in response to abnormal sounds or engine lights coming on. This repair shop does incredibly honest business, and never tried to upsell us on services or repairs that were not necessary, and always make repairs at the lowest cost possible. Each time we've brought the car there, we've been told what problems are safety concerns, and which are not, and let us decide accordingly. As someone who has very little knowledge of car repairs, it's comforting to know I'm not being ripped off! Staff is very friendly and efficient with their work. Highly recommended.

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