Grey-Patti Auto

  • 4.7 of 5 stars
10 reviews

960 Massachusetts Ave, Arlington, MA 02476, us

(781) 643-0449

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.5/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Nov 07, 2011
Oct 06, 1997
He is a "Great Mechanic"
Sep 22, 1998
On a number of occasions, I have brought unusual problems to Lou, and he has always been able to make the "diagnosis". I consider the charges to repair my vehicle fair and in line with "the competition". Lou and his partner, Steve Grey, have always stood behind their work. I consider them both to be as honest as my former mechanic whom I dealt with for 25 years but has since gone out of business. I trust them to correct the problem. No more, no less. They have been more than willing to add me to the list of daily repairs even though I didn't have an appointment that particular day to help me in an emergency. Lou is much like the old time mechanic who was able to listen to how the engine is running and to listen to your description of the problem, and then make a quick decision (most often correct) so as to repair the car and get you back on the road.
Aug 07, 2001
Lou and Steve are gentlemen! They do excellent work and are always willing to help when we have an emergency problem with the cars. One morning when I came in telling Lou that I had a strange sound that I was concerned about, he wiped off his hands and jumped into the passenger seat to hear the sound while I was driving! Which he did hear and ultimately solve. My husband and I are now retired from teaching in the town where the station is and we still go out of our way to bring our cars back to them.
May 20, 2004
Aug 20, 2004
I have listened to you guys for a long time now and I have seen some of the beaters you have driven over the years. Lou Patti & Steve Grey are two honest individuals who take the time to care to get it right the first time. I have brought cars to them ranging from absolute cream puffs to disastrous nightmares. The latter of the two has brought me much needed ridicule from them to steer me straight the next time shopping for a vehicle. One particular instance was when I had an 1985 ford thunderbird and brought it in coplaining of a faint squeaky noise comming from the dash board behind the air ducts. Lou quickly diagnosed the problem and gave me the answer to correct it. He said the "...problem is your radio, it is not up loud enough." He could have fixed the problem by removing the dash board and replacing a fan (or something like that) and charging me like $500.00, but he knew that the problem was acoustical, and the noise was nothing major at all. To sum up the story he saved a young kid a lot of money and reassured me that the problem was absolutely nothing to worry about as long as I had some good driving tunes. There was that time he let me do something in a 1965,black, convertible Dodge Dart and a Red MG, but I won't bore you death with details.... Thank you for just being yourselves! Sincerely, Ian MacLellan
Sep 11, 2004
  • N/A
I took my aging Subaru in for some other work and as I was settling up the bill I asked if they happened to notice anything that could cause it to run hot. Well, since I asked, the radiator was about shot and he could replace it the following week for about $xxx.00. Such a refreshing change from all those mechanics who push repairs that you may or may not need. (I'm not being sarcastic here). I had the radiator work done, it ended up being about ten bucks under $xxx.00, and my car is a lot happier in warm weather.
Jul 27, 2006
They are very responsive whenever I call. Once I called at 5:30 p.m. to ask for an appointment to check my car's radiator. They asked what was wrong and said if I had time, I could come in immediately so they could check it and see if it needed work and, if it did, they would make an appointment. I went right over, they checked it out, and said no work was needed.
Oct 16, 2008
As a young(ish) woman, I often feel less than respected by mechanics. These guys treated me the way I always wanted to be treated - they took their time to explain what was going on, took my questions seriously, and didn't make me feel pressured to fix something immediately. I actually feel like I understand my car much better now!
Aug 09, 2011
I feel very strongly about these guys. They were recommended to me 11 years ago by a savvy friend, and though I now live 30 miles away, I still use them. They're honest, extremely capable, and they're careful with my money. Many times they've pointed out upcoming problems, but suggested I wait to do the repairs. They've kept my car running beautifully for a quarter of a million miles, and I'll trust my upcoming cars to them as long as I'm any reasonable distance from them. Brewster, Bolton, MA

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