Craig's Western & Mayflower Service Center

  • 5.0 of 5 stars
1 reviews

5307 West Western Avenue, South Bend, IN 46619, us

(574) 288-9110 x66

Email: 

Website URL: 

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Hours
 
Specialties
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Jul 15, 2011
This was one of my most positive mechanic experiences ever. We were traveling through Indiana on our way back to Quebec. The car was making an awful noise and I would have gladly paid good money to make it go away and put my mind at ease for a safe trip home. Craig knew this and could have fleeced us. Instead, he assured me that the repairs (replacing two wheel bearings) were not immediately necessary, and that I'd get home safely without fixing them. He brought me under the car and showed me the problem, pointed out one or two other things that I should keep my eye on, and left me to make my choice. They replaced one bearing at a time, starting with the worst one, and then road tested it to see if it reduced the noise to an acceptable level. When they were all done, Craig noticed a whining noise coming from the last wheel they worked on and realized they'd missed a detail. Without blinking, they popped off the wheel again and took care of it. When it was all done, he made me feel confident that the car was roadworthy, and he even shaved a bit off the price because it took longer than anticipated. If I lived in South bend, Craig would get all my business.

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