Fry's Auto Care Repair

  • 3.0 of 5 stars
2 reviews

258 Frontage Rd, Columbia City, IN 46725, us

(260) 244-1822

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
3.5/5
They are competent
3.5/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.5/5
They treat male and female customers in the same manner
3.5/5
They are always honest
3.5/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
2.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Jan 05, 2007
My wife and I have had our share of horrendous service in the auto repair world: slow shops, over-pricing, bad mechanics, and at the very least just downright unfriendly people. Fry's is like an oasis in my experience. I've received good recommendations for preventative work on more than one occassion, I have not yet been overcharged or felt like they were pressuring me to add some services/work that I didn't want, and they're more than willing to take the time to explain things we don't understand. The bill is clear and upfront, the store is clean with a nice family-friendly waiting room, and several of the mechanics must have had some lessons in customer service. Most places have trouble meeting ONE, maybe two of these service requirements in my experience! Normally I don't feel compelled to right reviews like this, but Fry's has been nothing but outstanding so far. I honestly don't know if they have loaners to offer or how they respond when they make a mistake becuase my experience hasn't involved either of these potential situations. I answers the "near public transportation" question as kinda sorta because this town is so small that the only transporation you'll ever need is your feet. On a side note, I moved to this town more than two years ago, and have had an encounter with most all the service-based businesses here. This is not a place to be known for its customer service! There are only one or two other places where they reach and surpass the level of customer service "treats you like a human." (Hint: If you're not from the area go to Oliverz on Main street, great fried fish and roast beef!)
Nov 07, 2011

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