Dick Strang Automotive

  • 5.0 of 5 stars
3 reviews

1212 Golf Rd, Waukegan, IL 60087, us

(847) 623-9609

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Feb 08, 1999
I started taking my cars to Dick when the local Dodge dealer informed me that fixing the A/C, the power seat and a power window on my Caravan would be close to $3000 and perhaps I would prefer to go out front and look at a new one. I tested Dick on the A/C repair quoted at $1200 (by the dealer). A few hundred dollars later (hey, it was a long time ago and my memory isn't that great), I reaching for the temp lever to lower the cooling and noting that I had just found a new mechanic. Dick and his people are competent, resourceful, and know how to keep cars on the road for the long haul. Oh yeah, They have a great dog. Let 'em sniff your hand and give him a few pets.
Jan 22, 2001
I have to say this "MechanXFiles" file was really helpful in finding Dick Strouds garage. I was in a bit of a rush so I didnt have a chance to meet Dick or the dog. They had stayed open late so I could pick up my car. The 4-barrel carburetor was giving me trouble and I was beginning to wonder if there was anyone around who knew how to work on such ancient technology. Now, understand that the method I use to judge a business is simply that they should be able to do their job better than myself, a mere amateur. For example, a place that calls itself a "restaurant" should be able to cook better than myself since I time my cooking with a Smoke Alert. The last place (a national chain) that had worked on the manifold and left me with almost no brakes because they failed to hook up the vacuum hoses properly. I had done this task successfully one summer simply by marking all the fittings before taking the thing apart. Dicks mechanic, Bill, did a great job on the carburetor and was more than happy to explain as much detail on the how and why of what needed to be done, as I was interested in hearing. They also found a few other small impending problems and stayed late to fix them. They seem like a really knowledgeable bunch of people who enjoy solving the problems that a wide age range of cars can present. I highly recommend them to anyone who needs any work on any modern or old tech. car. I could not answer your questions about a few items because this was my first contact, but I suspect they do really well in those categories as well. Car runs great now!
May 07, 2004
In short, Strang seems to work well with backyard mechanics. We've had issues that we couldn't remedy because of a lack of tools, experience, or just plain time. They don't suggestive sell future services and they don't dance around the problem. The following is our experience with Dick Strang Automotive: The engine on our '89 Mazda 626 was skreeching loudly last fall and continued to get louder over the winter. Since the car has 145K miles racked up, we thought we would have the original water pump and original timing belt replaced. HA! That was not the problem. Ended up being the power steering pump; original, of course. We decided to let them keep the car longer to replace the left and right CV drive shafts. These have been shot since the CV boots tore open last winter. We got everything back after three days with a new timing belt, water pump, serpentine belt, drive shafts, and assorted liquids for $1,200 (50 percent parts / 50 percent label). Three weeks later, the car wouldn't start. We just dropped it off in the Strang parking lot, filled out the paper work, and suggested that the original starter needed replacement. They called back the next morning after testing the startered and agreed, gave us a price of $306, and they fixed it by 1pm. Two days later, we were having trouble driving through corners. We found that the sway bar linkage on the left front side was sheered at the threads. Again, we dropped it off that night, wrote down the problem, and suggested that they replace both linkages and ball joints. After driving the car the next morning, they agreed that at least the left ball joint be replaced. We had them replace both sides for our peace of mind. After $330, we drove the car off with a car that rides smooth through corners. After fifteen years, the dents, dings, scrapes and oxidation have taken its toll on this little Japanese tank. With Strang as our mechanic, we ought to have another five.

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