AAA Automotive Sevices

  • 5.0 of 5 stars
1 reviews

3030 Stanton, Springfield, IL 62701, us

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Nov 28, 2011
  • Shawna
I first took my car to AAA last year, thinking I needed new brakes, but they advised me that all I needed was a small fix and everything looked good. I was impressed, they could have charged me for new brakes. (No brake issues since.) So I took it back when my check engine light came on a couple of weeks ago. They came back and told me it was the catalytic converter and that there was an extended warranty on it, and advised me to go back to the dealer for service. When I told the mechanic how much I hated calling the dealership (they put me on hold/then I get sent through to voicemail/I never get my call returned) he called the dealer for me! After seeing the dealer, I was informed that my warranty had expired (a mere 30 days before) and it was going to cost me upwards of $900 to repair. So I went back to AAA and they fixed it for $311. I feel they are honest and they are friendly. Unlike at the dealer, they came out and told me where they were in the process, so I didn't feel like I was sitting in purgatory. The service guy talked to me as I sat in the shop and waited, and he remembered details I'd told him from my last visit. My mother recommended this shop to me because they treated her right, and I highly recommend them as well. If they can't give you the best price, they'll fess up to it and send you where you need to go.

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