Mike's Auto Repair

  • 4.9 of 5 stars
1 reviews

1915 N Dirksen Pky, Springfield, IL 62702, us

(217) 753-4714

Email: 

Website URL: 

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Hours
 
Specialties
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jul 23, 2005
We found Mike's when we were purchasing a used car in spring of 2004. The dealer, whom we trusted, recommended him to us. We had a wonderful talk about cars and their frequent problems while he checked over the '94 Saturn we wanted, and we told him about spending almost $700 dollars on brakework for the car we were replacing, a '91 Geo Storm. Mike straightened up, gave us this look of sheer amazement, and asked "So how much did they replace???" We listed off everything we could remember that the other shop - one of a large chain - had charged us for, and he said even with a warrenty it sounded really fishy. We'd thought at the time that it was pricey, but my husband and I aren't car people, we were new to the area at the time, and hadn't known better. I've been taking our Saturn to Mike's since, and I've always been treated well. And not only am I a woman, but I'm also small, very young-looking, and I'll readily admit I'm clueless about automobiles. Mike will ask me something like "Well, does the overheating problem improve at stoplights, or does it do this or that..." and I sometimes don't even understand the question, so then he'll go into what he suspects is going wrong, and explain all sorts of stuff about what this part does in the motor, and why it is that if that's the problem, I would see such-and-such. I love how patient he is, and he doesn't sound like he's lecturing or talking down to me, it's just a straight-forward "Well, here's what the radial fan does, so if THAT'S the issue..." I don't feel like a little kid for not understanding, or like I'm being difficult because of how many questions I ask. My dad said once when I was much younger that one of the things he appreciated in a garage was a place where he could take me or my mom in with him and not have to worry about us hearing coarse language, and Mike's is one of those garages - I've heard him mad, but I've not heard him swear. This morning the waiting room held myself and another young woman who had a problem with her exhaust system. He came back from looking at her car, positively steaming, wanting to know what idiot had worked on her system last - and if it was done at his place, "someone's going to have a boot on their backside!" And that's just what he said, no vulgarity or anything. I started laughing when she said her car had been worked on by the same chain that overcharged us for our brakework. And Mike came back in a few minutes to apologise for "losing my temper like that". We only have the one car, so I drop it off and he drives me home, calls when he has information, and then picks me up when the car's ready. We've seen his shop grow from a tiny place with no parking, to a rented garage with good parking, to a bigger place that's easier to get to, great parking, and even more employees. His success is so deserved, and it really makes us happy to see it. I just can't say enough good about Mike and his shop. He's a great guy, he does what he says he will, he'll bust his hump trying to get it done the same day if at all possible, he's good and fair, and we'd trust him with anything. I hope this brings him even more business.

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