Oak Park & North Auto

  • 3.1 of 5 stars
2 reviews

6801 North Ave, Oak Park, IL 60302, us

(708) 848-3344

Email: 

Website URL: 

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Hours
 
Specialties
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
3.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
4.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
2.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
Jul 13, 2009
I've been going to this shop for about 7 years. They came highly recommended by a friend of mine. I have always been very happy with the quality of their work, and they are honest. Their prices are fair, and this is the only place I have ever been too that has talked me OUT of buying new tires. They are very busy, so it makes sense to call ahead.
Dec 08, 2010
I know some problems are harder to fix than others. I'm just going to tell my experience. You may not be able to generalize to a routine problem that the shop might be able to handle, but the overall customer service was awful in my case when things went wrong. I had been low on coolant for several months. Everytime I looked, my coolant was low, but I never saw an actual leak puddle under my car. My check engine light went on, so I took it to this shop on the reccomendation of this website, and also the fact that it was close to my house. First of all, they are not open on weekends. Secondly they close between 5-6 pm and their mechanic arrives around 9 am! (although you can drop your car off earlier, it is still very inconvenient hours). They told me that i needed new spark plugs and a 1 new ignition coil. $447.95. I thought this was a little steep, but I really needed to get back to work and my car back and they thought this was the problem. I asked them to check if I had a coolant leak, and they said 'no problem' When I picked up my car they didn't mention the coolant leak, but I had to ask them again, but they said they had checked and said I did not have a coolant leak. A week later, I had to drive 5-6 hours on a road trip, on my way back, my check engine light starts going off and my car is stalling at stop lights! I of course have to wait the long weekend, until I can bring it back to the shop on monday morning. They say that it is a bigger problem and that i have coolant leak! that has damaged my engine and they really dont know how much it will cost, but they will have to send it to an engine machine shop and it could take a couple of days. Estimated it could cost anywhere from 2,000-3,000, depending on what was found. I said I wanted to get a second opinion but asked if since they missed the diagnosis if they would do anything to make up for it....i.e. rental car, large discount, anything? They said they had to do some reasearch on it first. I called back, and talked to the owner. He was just plain MEAN. The mechanic I talked to tried to be reasonable, tried to give me an estimate of how many days and how much the cost would be. But the manager (Howard) didn't want to discuss anything. I quote: "We are really busy, we wont get to your car for another month. You are better off taking it some where else." And he rudely hung up on me. I was SHOCKED. I would never reccomend this shop. They were rude, and they didint take responsibility or try to help me after I just paid close to $500 for something that didn't fix anything. I was fed up and just went to a dealership. Grossinger Toyota downtown near north ave. They were definately professional. They replaced a blownheadgasket and send the cylinder head out to be machined and to check for cracks. Total parts and labor: $1833.83 Since they had to send it out, they gave me a rental car for the time the car was out at no extra charge. From this experience (an extra $500 later), I really think it is just easier to go to a dealership. At least the work is insured at any toyota dealership and they have reasonable managers, or at least superiors that you can reason with, and they send customer service surveys showing that they at least somewhat care out that.

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