Pep Boys

  • 2.4 of 5 stars
3 reviews

2936 W Ogden Ave, Naperville, IL 60540, us

(630) 637-1350

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
2.3/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
3.5/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.3/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.5/5
Apr 02, 2002
I have had 2 mechanics work on my car, for the same problem, the first one, the individuals name I do not remember, screwed things up, took 3 days, and didnt fix the problem. I took it back, and a man named Steve Dziedzic, took about 3 hours and fixed it, it has been great, if not better since then. Congrats to him.
Oct 05, 2009
Brought the car in twice. Once for a transmission fluid change. They couldn't get the pan bolts off. I had the work done at a transmission shop with no problems. Pep boys charged me $35.00 for the inspection. Brought the car in to fix an intermittent starting problem. They charged me $15.00 for an electrical check, but did not fix the problem. Took the car elsewhere, and they found a bad fuel pump which was replaced. Fixed problem.
Apr 20, 2012
  • rcflyer
I vowed to never shop at Pep Boys or use their repair service. Years ago I went there to have front half-axle replaced. The price was attractive, so I went there. Turns out they installed a wrong part, which damaged the transmission seal which in turn caused AT fluid to leak. They eventually installed the correct half-axle, but the transmission was already damaged. They never admitted transmission damage was due to their fault, so I ended up paying $1700 to rebuild the trany. Not fun.

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