Busse Automotive

  • 4.9 of 5 stars
8 reviews

115 E Prospect Ave, Mount Prospect, IL 60056, us

(847) 253-1634

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Happily gives binding estimates
Offers loaner cars
Reminds you when routine maintenance is needed
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.8/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.9/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Nov 12, 2004
Mark and his crew are fantastic. I can't answer the "screw up" question because they have never screwed up! Once, Mark even came to pick me up so I could come and get my car in order to go and pick up my son from preschool on time. They wash your car when finished. They make sure they understand your problem thoroughly and then fix it right the first time. When we purchased a new car for the first time, they gave us background repair info on the types we were looking to buy to assist us in making a good choice. I won't go anywhere else to have our cars serviced. They even spend the time to send you a thank you note for your business! Thanks, Mark. We'll never go anywhere else.
Nov 13, 2004
I'd concur with the other review. They are thorough, careful, and always explain everything to me. They even told me my old beater was still in good shape (barring a bit of rust) but the engine is in fine working order (due in part, I suspect, to Busse's diligent handling of it). When I had problems with my brakes and couldn't accurately describe it, they took it out 4 times to see if they could re-create it. On the 5th time, the car cooperated and they fixed it. I have never had a problem with it since. I think they do specialize in many things (a/c, brakes, trans), I've just not had need of them as of yet. They are honest and fair and even fixed a headlight for me when I couldn't do it myself because a bolt had rusted in place. That was a no charge, 2 minute event. Keep up the good work and I'll keep coming back.
Aug 11, 2005
Mark has all the toys to do the job well! Plus, some of his people have been with him for several decades because they are decent local people giving a service to our community. Paying the price of repairing today's automobiles is not fun for anyone, but, Busse's shop tries to be the best and seems to be as good as there is.
Nov 07, 2011
Aug 12, 2010
Mark and the guys at Busse are the best of the best. They are always very upfront and honest with you and explain exactly why they think something does or does not need to be done. When the dealer told my husband he needed new brakes immediately, we took the car to Busse, and they said the brakes still had at least 50% wear left on them! They lasted another year. That kind of honesty is priceless. We take both our cars there for service, and I really appreciate the car wash you get every time. I can't recommend them enough.
Aug 25, 2008
Mark Busse is a terrific mechanic, a dedicated local businessman and a truly terrific human being. I recommend his shop wholeheartedly.
Mar 01, 2010
Busse Auto has been very good at diagnosing and repairing my 1987 Dodge Caravan. I have used them for the past 10 years, and they have been reliable, fair, and honest.
Jul 21, 2011
Busse Automotive is a very new experience for me. I am used to dealing with people that care about how much money they can charge you and work on your vehicle when it is convenient for them. The staff is extremely friendly and take the time to get to know their customers and do their best to satisfy their customers. I only recently started to go to their shop and they already treat me like I am an old friend. Their facilities are immaculate and they have a car wash/detail shop attached to their shop. Let's just say that they treat their car like they are working on their own car. They will be my automotive guys for the rest of my life or as long as they remain open.

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