Anderson BMW

  • 5.0 of 5 stars
1 reviews

360 North Route 31 , Crystal Lake, IL 60014, us

(888) 221-5330

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
N/A
They are competent
N/A
Their repair price is reasonable
N/A
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
N/A
They are always honest
N/A
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Oct 19, 2007
I had a problem with my EWS anti-theft system on my 1999 BMW 323i C, which was diagnosed by a local mechanic. Because it was not recognizing the key, it shut down the ignition Apparently, only BMW dealers have the proper equipment to correct this problem. I contacted 5 dealers in a 50-mile radius. One of the dealers was not even familiar with EWS. The dealer I chose was familiar with this and asked me to make sure I tried all of my keys first, even the plastic valet key (John McDonough, service writer). After this did not work, I towed the car to his dealership. They then took out the battery, charged it completely and replaced it. He said this was comparable to a cold boot on a computer. Then they ran diagnostics tests and ended up reprogramming the EWS system and all of my keys. He said that the dealers are told that this is not supposed to work, but they have had success several times with this procedure. Car is starting fine. After they remedied the problem, he asked me two questions: had car gone dead at some point (yes); had I jump-started the car recently with jumper cables (yes). He said somewhere in between these two actions, the programming in the EWS got fouled up. Instead of a $1,000 bill for a new EWS system, I paid a few hundred for their time. This approach from a dealer needs recognition.

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