Devon Citgo Franks Auto Repair

  • 4.5 of 5 stars
7 reviews

1500 W Devon Ave, Chicago, IL 60660, us

(773) 973-4995

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.1/5
Their repair price is reasonable
4.6/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.4/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.0/5
They are always honest
4.6/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.4/5
The shop is located in a safe neighborhood
4.1/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.9/5
Mar 27, 1999
Frank drove me to the doctor when I had an eye problem. I drove Frank crazy when I told him that I get woozy and dizzy while driving my Cavalier long distances. He took my problem seriously and had me driving around the city through his network of other mechanics to try to find the problem and confirm his diagnosis----"melting" plastic from high temp. of the heat. On July 3rd at 4:30 in the afternoon, I was 70 miles away on a hiking trip in a rural county when my "generator" light came on. I made a call to Frank----he was in and told me to hustle back to the shop and use no power on the car. I made it back by 6:30, car limping in on battery power only. Frank not only had a new alternator, but stayed late for me. He even tried to save me some money---he tightened the belts first, but that didn't resolve the problem. I am a lawyer in Juvenile Court and we don't make has much as "Dewey, Cheatum, and Howe" and Frank always says don't worry about breaking down---almost all repairs can be completed for under $250.00. I consider Frank a friend and I suspect based on my observations that his other customers feel the same way.
May 17, 2004
Frank is a personable, competent, professional mechanic. He doesn't just "run the shop"; he actually does the work. It's a true neighborhood shop (a bit hidden on the east side of the Citgo, but it's there!)--the kind of place you drive up to, shake hands with the owner/mechanic (Frank himself), and describe the problem--no middle-man, no waiting rooms. Frank calls you with the diagnosis. Frank fixes it. Frank calls you when it's ready for pick-up. My 1992 Ford Escort is entering that stage in life where when something is "not right," I do the least amount possible to get it less not right. Frank understood this, and though after thoroughly inspecting my car he had a list of several things that needed fixing, he gladly (without the slightest reservation or hint of pressure) did only the work necessary to get the car safely running. And that he did. Promptly and at a reasonable price--the exact price, in fact, that he quoted me--not a penny more. When next my '92 Escort needs that tender-loving bandaid to keep it chugging along, I won't hesitate to bring it to Frank. Sure, I'll have to give up the stale coffee & bad television of the chain shops while I wait for a customer service agent to fill out a form to give to the nameless & faceless mechanic, but alas, life is full of compromises! (And in any case, I carry my own thermos of coffee.)
Sep 06, 2006
I found out about Frank's shop right here on cartalk.com a couple years ago. It was the closest place to where I lived, and the ratings were good. I can see why. Frank's work is excellent. He seems to keep track of everything out of a spiral-bound notebook, which is funny, but I have nothing bad to say. I moved a few miles away, and there are some other places that get decent ratings here not far away, but I still go to Frank because he charges a fair price. Here's the best story: My '98 Corolla was making some noise on the front right side. A friend told me it was probably the bearing, and that I should get it checked out right away. I had them check it out at the closer place, and they quoted me $1000 or whatever to replace it. I took it to Frank for a second opinion, and he quoted me $600 for exactly the same work. (These numbers are made up because I can't remember what it really was, but they're close anyway) Wait, it gets better. Frank had the car all day, and then he called me, told me the bearing was fine. He took the whole front end apart trying to figure out where the noise was coming from, and finally found the problem: a scalloped tire. The tires in front were making all the noise. He put new ones on both front wheels, the noise went away. And after all this, he only charged me for the tires, and the labor to install them. Come on, can you possibly get better than that? The only thing I can't say is whether he treats men and women differently, but I'd have to imagine he's fine with that. I'm a skinny guy who doesn't look like he'd know a damn thing about cars, but Frank is always straight with me, and will explain what's wrong if I ask him.
Nov 07, 2011
Jan 28, 2009
After having many problems with another neighborhood service center, I happened upon the reviews offered on this website for Frank's Auto Repair. I decided that a report that exemplary was worth a shot. Talk about exceeding my expectations, Frank's more than fit the bill (literally and figuratively). I would say that I don't know a huge amount about cars, which I think always makes me vulnerable to deception in these situations. However, I knew right away that Frank was a straight- shooter. He took the time and effort to explain everything to me, and even showed me the location in the car of the parts that needed replacing and how they worked with the rest of the engine. I have never had that kind of experience or hands-on assistance with any mechanic. Not only that, but he shopped around for the parts until he found the most reasonable price, and his labor charges were also very reasonable. As long as Frank services the Edgewater neighborhood, I'll be going to him for all of my auto repairs.
Oct 18, 2009
Alright so here is what happened. After finding his information from car talk, I went to see him, and he is really knowledgeable. He explained what could be happening with my car. My car would jerk sometimes and stop. Frank suggested I should try to open the gas cap and drive in such case to figure out if it was an issue with air filter and/or air pump. It turned out that keeping the gas cap open helped in this case. So, we started out with replacing the Air Filter. When that did not help, we replaced Air (or was it fuel) pump. That seemed to work for few days, and then I noticed my temperature gauge was suddenly high. Finally replacing thermostat helped. Yes - Frank was really helpful, and very knowledgeable and helped me with isolating the issue. Since the jerk would only happen after you drive for few minutes, I was really surprised that he did not test drive my car at all. I still do not know if the issue was with the thermostat from beginning, or if it was "when it rains, it pours" situation. Still no hard feelings, since Frank was really good with his diagnostic approaches.
May 17, 2011
I can't say enough good about Frank and his service. He has worked on 2 cars for me over the past few years. Honest and considerate, I have heard him on the phone searching for the least expensive parts for my cars. When my car was used by someone else and in an accident, he picked up my car, fixed it and kept it in the shop for a few weeks at no charge because I was in the hospital. He is just great and I recommend him to everyone I know. I will not take my car elsewhere.

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