Ray's Auto Service

  • 4.4 of 5 stars
1 reviews

7400 Douglas Ave, Urbandale, IA 50322, us

(515) 252-0336

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
N/A
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Sep 08, 2006
Recently, the serpentine belt tensioner on my 1997 Saturn went bad. With the alternator, power steering pump, and water pump out of commision, I limped my car to a the nearest national chain that I could find (Tuffy's). They wanted $340 to replace the tensioner, which included 2.5 hrs of labor and $149 for parts. From their shop, I called Ray's Auto Service on my cell, which is my primary repair shop, and was quoted a price of $188: $118 for parts, and 1 hour of labor. The Tuffy's guy said that Ray was nuts, and that there was no way the job could be done in 1 hour. Well, in my past experience, Ray had never messed up an estimate before, so I decided to nurse my car across town for the repair. In the end, Ray's estimate was dead on. It took exactly one hour of labor. The only hitch was that I ruined my belt driving across town, but Ray's warned me ahead of time that this might happen. So I had to pay an additional $24 for a belt (no additional labor charges). I still ended up saving $140 or so. Prior to this repair, I also had Ray's - install a set of brakes and rotors (at significant savings over yet another national chain) - install a muffler - install a motor mount - flush the heater core and install a new thermostat All of the repairs have been reasonably priced, and I have not had any problems with their quality of work. They also seem to be more honest than many of the other places. Case in point, on a couple of occasions, they have recommended that I go elsewhere to get a better deal, or to get someone that specializes in a particular type of problem. Lastly, what I like the most is that Ray has a head of gray hair. I don't get the impression that I am talking to a young newbie who is still figuring things out. I think he has seen it all. He is usually able to diagnose my problems just by listening to my explanation over the phone. I highly recommend Ray's Auto Service.

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