Allen Motor Company

  • 4.9 of 5 stars
1 reviews

1380 Boyson Rd, Hiawatha, IA 52233, us

(319) 393-3300

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Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jan 29, 2002
I have been going to Allen Motors since moving to Cedar Rapids, IA 3 years ago. I had always heard that they were the most reputable mechanics in the area, and have always been pleased with their work. They let me know if something is going out, will probably need to be replaced within 3 months, 6 months--you get the picture. Their work is always done in a timely fashion. You are assigned a service representative in the service department who you always work with from then on. That way they get to know you and you feel like you have a contact in the repair shop. What I wanted to tell you about though was a recent experience with them that I think is somewhat amazing. I took my Olds88 in for its' 124,000 check-up, getting oil changed, fuel filter, spark plugs/wires, check the battery, and decarboning the transmission, plus all the other stuff they do at the check-up. I had to travel about 300 miles the next day (to St. Louis)and the car was shuddering a bit, but putting Heat in the fuel tank (I figured I got bad gas) seemed to help. We kept the car at my in-laws while we flew to Florida. They moved the car and drove it a few times, but it sat in their drive for 3 days before we returned. When we tried to start it, the battery was dead. Luckily my father-in-law had a charger, so we were ok. I came back to Cedar Rapids, and then 3 days later had to drive to Kansas City (about 350 miles). About 20 miles north of Kansas City, at 11:30 PM the engine light started to flash and the car started seizing. I made it to Overland Park (on the south side of KC)and the light was permanently on and the car was really jerking. As this was a weekend, the dealers' service dept.s in the area were not open. I had to stay over Monday to get it repaired (turns out 2 spark plug wires needed to be replaced). Here's the amazing part--when I got back, I called Allen Motors and left a voice mail message about what had happened. The President of the company called me, and then the head of the service department called to set up a time to come in to check the car over. When I brought it in, there was a loaner car waiting for me--my service rep came out and brushed off all the snow. When they called later to tell me they were done, I came back to pick up the car. Not only had they redone everything they were supposed to do at the 124,000 mile check-up, but they credited my charge account for the original work, and they gave me a check for the costs I incurred in Kansas City to repair the car. I expected to get the KC work reimbursed, the the service work redone, but the reimbursement for the original work was a pleasant surprise. The car now runs like a top, I have 126,000 miles on it, and plan on driving it for a long time.

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