Roy's Auto

  • 5.0 of 5 stars
3 reviews

1609 Central Ave, Estherville, IA 51334, us

(712) 362-3192

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jun 24, 1998
Roy and his employees always work with you. They know me as an individual and my car and driving habits. If it is something that can be replaced with a rebuilt part or if it is something that can be "put off" a little longer they do not insist that a repair be done immediately. However, if it is something that needs to be taken care of right away, they also recommend that. As far as treating male and female customers the same I cannot praise them enough. My husband died 5 years ago and not once has their treatment of me been any different than when he was also dealing with them. My friends and relatives (both male and female) also say the same thing. In addition, if I hear a noise the cause of which I cannot determine, Roy will take a ride with me to listen and help figure it out. He's terrific!!!
Sep 10, 2004
This is a family operation with Roy, his son Al, as mechanics and his daughter Audrey as service manager. From the first time I patronized their shop(a minor emergency) they have been treating me like I was a lifelong customer (which I now will be). These guys are nuts about their craft and darn good at it. I was considering the purchase of a certain vehicle and consulted Roy, he said this car was a mechanics dream because of the many problems and repairs,"don't buy it". A month later I talked to a former owner of this model vehicle and he confirmed everything Roy had told me. These guys are honest, intellegent, and have an integrity that is sorely missing today in many service related fields.
May 06, 2008
When my daughter first started driving we gave her a used Saturn and since her parents did not know anything Roy gave her the car care speech. He explained the dire consequences of ignoring lights and gauges, checking the oil, tire pressure etc. 4 years later she still follows his advice. Roy, Audrey and the staff care about you and your car.

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