Big 10 Tires

  • 4.6 of 5 stars
1 reviews

2045 Macland Crossing Cir Sw, Marietta, GA 30008, us

(770) 794-3265

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Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Happily gives binding estimates
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
Jan 15, 1999
I took my Aerostar in for u-joint replacement and I supplied the parts, which I had special ordered from Advance Auto Parts. When we drove to church the next day there was a slight rumble that even my wife noticed. We put on 25 miles on that trip. Later that day I was driving back to the church to pick up my daughter from a youth outing. Three miles from the house, just as I was entering the expressway, I felt a funny bump and then the van began shuddering. I couldn't drive over about 30 mph and limped back home. On Monday I drove it, shuddering, in rush hour traffic to the shop where they removed the u-joint. The retaining ring was nearly driven completely out of its slot and the bearing cup had shifted and cracked. Since, this was a special order item, I went to the store to order another part. They said I could pick it up the next morning at 8:00 am. You can probably guess where this is going. At the shop the van can't be moved because the shaft is out, and a lift is out of production (do they use this term in auto shops as another way of saying making money?) for a day. Next morning I'm at the parts store and running about 15 minutes late because my oldest daughter missed the school bus. For ten minutes they can't find the part. When they find it, the assistant manager says that it is the funniest u-joint he has ever seen. An idler pulley was put in a box labelled for a u-joint. Now, I have no part, a van taking up a rack at the shop, and have to take my daughter to school and my wife to work. In all of this mess, plus catch up at work, I forget to call the shop until nearly noon. When I do call, I'm told the van has been fixed and I can pick it up in about 45 minutes, since the battery was too low to start the vehicle and they were charging it. When I drop by to get the van, the manager asks for the replacement u-joint. They has bought a joint to free up the rack and wanted to exchange it for mine. With no part, I said I'd be glad to pay for theirs. When they give me the bill there's no additional charge for the labor. I had a bad part that caused them extra labor and tied up a rack for some time till they got another and all I paid for was another u-joint. I like doing business with this shop.

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