Southern Appalachian Auto Incorporated

  • 4.9 of 5 stars
12 reviews

670 Old Norcross Rd, Lawrenceville, GA 30046, us

(770) 962-9468

Email: 

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Hours
 
Specialties
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
4.9/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.6/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Mar 15, 2009
Over the last 10 years Southern Appalachian Auto has serviced my Acura Legend, Infiniti I35 and Chevy Suburban. I live in Johns Creek and go to Southern Appalachian Auto because I trust Bob and Jason. Excellent service!
Apr 28, 2004
This repair shop is run by a Honda factory trained technician. The waiting room is clean, as is the shop area. They will let you know what could wait and what really needs to be performed right away.
Jul 19, 2007
Bob was my mechanic for about 10 years, and then, 5 years ago, I moved to another state. I have not been able to replace him. Yesterday, I rang him as I'm losing faith in my local shop and had a few questions. True to form, Bob walked me through checking out things myself and some of the other variables. Bob is one of those rare mechanics who is happy to educate his customers, treats them and their dogs well, let's them know what to expect and has a wonderful laugh.
Aug 17, 2005
  • N/A
They have always been dependable and on time with repairs, and dead on the money with estimates.
Mar 24, 2007
I have had problems with my "check Engine" warning light coming on with my 1996 Nissan Pickup...Bob, the owner stops what he is doing when I come by and plugs his hand held detector into my trucks cable to see why the light comes on..The sensor shows that the engine is misfiring but there are no signs of it actually happening...Bob has reset the warning light, told me to let him know if it happens again, tips his hat and goes back to work but doesn't charge me for the diagnosis...That's wht I keep bringing my two vehicles to him for service....
Jun 28, 2007
great guys to deal with. wi-fi in waiting room. clean waiting area.
Aug 11, 2007
Have been going to Bob and Jason for years now. Its very hard to fing someone you trust not to rip you off. These guys do good work for a fair price and its done on time. The best shop i have found in the 45 years i have been driving.
Dec 15, 2007
Bob always helped we with my Honda, and helped me to pick out my new used cars (not Hondas), including free inspections. He started the new guy, Jason, back in about 1998, and has taught him well. I always feel like I got a little more than I paid for out of my repairs.
Dec 17, 2007
My daughter had taken her car to another shop with a check engine light problem. It was a distributor problem. They replaced the distributor with an after market part. . .4 times. My daughter is a 20 year old college student. Her car stranded her 4 times. . .once on a lonely stretch of road on 316 between Athens and Atlanta at 12:15 at night. After 4 times with the same problem to the same mechanic, she called me. Oh, and the last time they replaced the distributor, they told her an $800 computer chip was causing the distributor to go bad. So she had over $1800 into the repair. Two days after getting her car back the 4th time with a new distributor and a new $1,000 computer chip (over $200 for installation of a chip that Bob told me called for a 30 minute installation charge), the same problem showed up again. A friend of mine who works in the automative industry supplying CV joints to mechanics recommended Bob to me. Bob took my car in the same afternoon I called him. The next morning he told me that I had an aftermarket distributor in the car and that he had never been able to make the aftermarket distributor parts work on a Honda. So he installed a new sensor at the base of the distributor with a genuine Honda part. Problem fixed. Bob educated me about the problem. With knowledge in head, I confronted the mechanic my daughter had used. I got a refund from them because I caught them with their hand in the cookie jar. Bob told me that my daughter could call him when she has any more problems with her car and he would tell her whether she can take it to a local mechanic in Athens or whether she should bring it in to him. I trust Bob to do what is in her best interest rather than his. My friend who recommended Bob to me has known him for many years. Bob has a reputation of treating customers right the first time. . .every time. Reputation is such a valuable thing. Bob has my unreserved recommendation. Randall Walters
May 03, 2009
I am a mom, and I get nervous about being ripped off. I was so glad to find Southern Appalachian Auto. When I called and said I needed my rear struts replaced, he said "You must have an Odyssey." Of course I did! Anyway, the morning that I went, he had the parts ordered, delivered, and on my car, and I paid, all in one hour. The price was very reasonable - under $200 total. He also told me things I did not know about my own van - how certain things worked. He also showed me the bad strut/shock that was obviously leaking oil everywhere. I am very happy with the price and service -will definitely use again!

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