Nalley Nissan

  • 4.6 of 5 stars
2 reviews

1625 Church Street, Decatur, GA 30033, us

(404) 292-6828

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Apr 03, 2001
Master technician Sean Dohmen is an awsome mechanic
Jun 25, 2012
  • nemonc
Peachtree Nissan is now known as Nalley Nissan; it is a dealership. I drive a 2001 Nissan Frontier truck. I started in 2010 at ~198K miles, but semi-retired it out-of-state in 2012 at 250K miles as local vehicle there. Judging from other vehicles they will service other foreign (Japanese) makes. Regrettably, I now drive a Chrysler minivan (forced decision) and they readily admit that advanced repairs on American cars is beyond their scope of work. [break] They do the routine things quickly (I occasionally wait, usually I take their shuttle to work & back); they can handle advanced problems. Best example: I burned out two transmissions towing a Uhaul 5x8 trailer (overall: 5 tows of 400 miles each over rolling terrain, 3 transmissions either rebuilt or replaced. Moral: Frontiers aren't built to tow). First action: rebuilt transmission installed, but started leaking (seal) around 12K warranty. Vendor who sold transmission wouldn't honor it, so Nalley heavily discounted the replacement of seal, and fired the vendor (Other problems with them, but this was the last straw. Nalley is a huge multi-brand dealership--gonna hurt bad). Second example: another burned transmission. Given age of truck, I negotiated $2000 limit to repair (parts & labor) ... and they did it! Used tranny (got me on transmission fluid and little stuff so ~10% overrun, but I was overall happy). The problem not solved: engine knocking on acceleration at highway speeds. Tuneup & air cleaner, plugs, cleaned intake ports (they eventually get clogged), other adjustments, better gas--little improvement (I suspect it's probably related to exhaust manifold leak; no smoke or oil leaks). They tried, but it's an aged truck. Still runs great, good local vehicle and useful to the DIY homeowner. [break] They gave me a loaner during the transmission repairs (usually a but*-ugly Cube: decent car for local--maneuverable, small but spacious, lousy highway car for long trips). Shuttle is reliable. Service desk is major asset & primary reason I go back because I get good advice & straight dope. They stay within estimates, too (once they didn't, service rep handed me a card: free oil change service). Open on weekends and keep late hours (to 7 pm) for the working stiffs like me to get same-day service. Since I'm male & understand the basics, I don't know if they treat the Girls differently, hence "kinda-sorta", won't take N/A or give "I don't know." [break] Good service or good price? Hard to find both. This is a dealership. I'm very happy with the service, the pricing seems fair. I recommend without hesitation. Brandon Cannon is the service rep I use. Ask for him.

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