Decatur Paint & Body

  • 5.0 of 5 stars
1 reviews

795 Glendale Rd, Decatur, GA 30079, us

(404) 294-4500

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
N/A
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Sep 04, 2003
Okay, maybe a Paint and Body shop shouldn't be included in your listings, but just in case any one needs Body help, his guy is awesome. Mike Cushwa is his name. Here's my sorta' long story. I was sitting in the car line at the Emory Federal Credit Union on a Friday to get some cash for a vacation plane trip on the following Tuesday. I set my driver's license down on the pull out drink holder of my 1989 Toyota Camry. Somehow, I hit the drink holder plastic thingy with my knee, and my driver's license vanished into the depths of the control panel, just beneath the ashtray. Luckily, the folks at the Credit Union knew me, and gave me the cash without ID. But, there was a bigger problem-- I'd hired a rental car for my vacation, and couldn't rent it without my driver's license. It was late on a Friday, and I was really flummoxed. I considered phoning you guys at "Car Talk" because yours is the only airwave communication that I listen to on a regular basis, and you always seem to have the answers, and always give me a good laugh, and I thought, well, this problem is a real laugher, and I imagined what you all might say. But, when I checked out the FAQs on your website, I decided that my chances were slim of being called back in a timely way, no matter how frustrating and laughable the circumstances were. Oh, by the way, I am a Biology professor, and the text book that I use for my Animal Behavior class actually cites the "Car Talk" guys as a splendid example of scientific experimentation in action. Anyway... After looking at all of the mysterious screws and plastic pieces, I decided that it would probably be easier to go down to the nearest GA driver's licence place on Monday morning to get a replacement license. NOT. Turns out that to replace a license, the GA DOMV has to have a license, except of course if you go to the main headquarters in downtown Atlanta, where, of course, there is no available parking. The woman who "helped" me at the local GA DOMV was really kind, and said I'd to far better to find a body shop and get them to unto the panel and retrieve my license. So, I started driving around the neighborhood, looking for a body shop, and by some stroke of intuitive genius, I ended up at "Decatur Paint & Body." They were really, really busy, which of course is a good sign, but the guy behind the desk, Mike Cushwa (whom I assume is the owner) was calm, polite and helpful. His guys had my driver's license rescued from the depths of the contol panel in about 20 minutes. Since I was there anyway, I asked him to give me an estimate on some body work, which he did ... apart from other minor dings over the years, someone had backed into me, and destroyed the grille panel and headlight alignment. Also, as I will be in Ithaca NY very soon, on a sabbatical, I wanted to know how much it would cost to repair the other dings, so that I was not so rust vulnerable. I do want to keep this 1989 Camry going for a while, and, because it has an absolutely classic body shape, I do love it, not to mention, that even second hand, it only has 110,000 miles on it. Call it vanity, or car attachment, but I would like it to look new again. Mike gave me a written estimate, very quickly, but at the same time, more or less tut tutted that I would be wasting my money doing any more than the necessary. He mentioned that he could send me to a cheaper place, if I really was attached to the idea of doing ALL of the body work. Oh, I see I've forgotten to mention an important aspect of the transaction. I tried to pay him for retrieving my driver's license and he said, in effect, oh, never mind, it didn't take that long, this is on me. Well, I ask you, how often does THAT happen? So, as of today, after getting back from my vacation, I still hadn't had the body work done. But, I had another Problem. The lock on the passenger door was stuck, had been for months, so I couldn't open the door. I called Mike, and asked if he had time to look at it. Sure, he said. So I drove in, and he, himself, got the lock free and the door open, while at the same time doing double duty in the office dealing with phones and people. And, his place is not quiet-- there were lotsa and lotsa cars and trucks and SUVs being repaired after having been rear-ended, side- swiped, or whatever. So, I tried to pay him for the work. He refused. I tried again. He said, well, you've got the freebie of the day. I don't know if he remembered that I got the freebie of the day once before! And, although I am a polite person, I am otherwise completely ordinary, so don't get any weird ideas here, Guys! And, when I showed him the estimate he'd given me for the body work to make my 1989 Camry look like new (my idea, not his) he gave me the name of a place that could certainly do the work much cheaper. Is this any way to run a business? Well, as a "customer" and I don't really count as such, because he wouldn't take my money, I'd say yes, the guy is wonderful, honest, and too good to be true in this day and age. In writing all of this, I hope I'm not setting up your readers to expect freebies from Mike. Not so, because I'd like to see the guy stay in business and solvency for a long, long time. I haven't decided yet where to have the cosmetic body work done, because I haven't checked out the cheaper alternative yet. But, if any of your readers or NPR listeners in the Atlanta area happen to get rear-ended or side-wiped or whatever (Car Talk isn't just about the engine, is it?) check out Mike Cushwa at Decature Paint & Body. As far as I am concerned, the guy's a Local Hero. Melody Siegler

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