Z-Max Auto Sales & Service

  • 4.1 of 5 stars
4 reviews

803 Church St, Atlanta-Decatur, GA 30030, us

(404) 378-8777

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
3.8/5
They are competent
4.0/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
3.8/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
N/A
They are always honest
3.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Dec 06, 2001
This shop will work on any foreign cars except Saab's. You don't need an appointment and they generally can finish a job the same day you drop it off. What I really like best about these guys is that they only fix what is wrong with the car, charge a reasonable price, and will take the time to explain what is wrong with the car (a rare event if you are a woman). When they see something starting to show signs of wear, they will warn me and give me guidance on what signs to look for so I will know when it is time to get it fixed. If it is something not worth the money to fix, they will tell me that too. Only one time in the ten years they have serviced my cars did they not comply with my direction on what I wanted fixed on the car. I wanted to delay the clutch replacement, but they did it anyway with other repairs I wanted done. When I reminded them that I wanted to wait with the clutch replacement, Keith, the owner, aware of my loyalty to their shop, didn't argue and generously waived the entire charge for the clutch replacement. An amazing and rare display of customer service. (I did eventually send them a check for their labor on the clutch replacement, as I would have had that done eventually.)
Oct 24, 2003
They told me after starting repairs that oil (from another shop's error) had leaked onto the clutch and the clutch was ruined and would have to be replaced. I told the other service place, and they said that wasn't true. The other shop guy came over for us all to talk about it together, and the Z-Max guy then admitted that it wasn't true that the clutch was ruined. I didn't replace it, and it was fine. I've driven it (with the old clutch) for at least 60,000 miles since then with no problems. I was very very upset that he told me something was ruined and HAD to be replaced, when that wasn't true. If the other shop hadn't come over to challenge him, I would have replaced my clutch unnecessarily.
Jul 18, 2007
I found this show down the street from my dealer. The dealer said I needed $700 in work immediately or my car would catch on fire or loose control on the road -- I'm not an idiot so I drove down the street looking for another service center and found these guys who had me on the road for $180 safely for another three years, 25000 miles. They are very good about not performing unnecessary service, charge very fair prices, and are great about showing what's broken and what has been fixed. I've got an old, high-mileage Subaru, so I see them about every 6-8 months for repairs and I'm always satisfied. If something isn't completely fixed they've always made it right at no charge to me. Nothing they have repaired has ever given me trouble down the road either. Also, unlike the previous reviewer, I've always received detailed receipts. All-in-all I was lucky to find this place on my first try and I keep going back.
Jun 28, 2011
The mechanic didn't charge to make a "repair" that I didn't need after my engine light came on. Turns out I just needed to turn the gas cap a few more times. He could have said I needed a new engine and tried to get me to have unnecessary work done.

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