Portland Automotive

  • 3.2 of 5 stars
8 reviews

61 Marlborough St, Portland, CT 06480, us

(860) 342-0640

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
3.1/5
They are competent
3.6/5
Their repair price is reasonable
2.9/5
They complete the work in a timely manner
4.1/5
They respond well when they screw something up
3.5/5
They take the time to explain the problems and necessary repairs
3.9/5
They treat male and female customers in the same manner
4.8/5
They are always honest
3.1/5
I would use this mechanic again
2.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.6/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Feb 18, 1998
Mike and his crew have done honest and competent work on my BMW, Nissan Truck, Chevrolet Truck and Volkswagen for years. I have recommended him to friends who have had similar experiences. He is knowledgable, honest and treats his customers with respect. He has repeatedly demonstrated that he will not do unnecessary work just to pad the bill and will shop for competitive parts prices without compromising quality. He's a good man to have on your side!
Feb 19, 2005
I love Portland Automotive! Quite frankly they are like no other car shop I've dealt with (and I'm a female). They are very knowledgeable, fair, honest, and explain things simply without a pile of technical terms. I have a baby at home and in the past they have actually come to get my car AND returned it to my house later in the day, AND had it washed and vacuumed while they had it! Amazing! They have also given us free loaner cars while they've done work on our cars. They have a very fair guarantee on any repairs and regularly mail out coupon booklets for discounts on their services. All of the repair history for your car is kept up to date on their computer database and they regularly mail out maintenance reminders. If you are looking for a great mechanic in this area, your search is over!
May 13, 2004
Portland has always been fair with the work they have done on our vehicles. Managers Mike and Gary have taken the time in person to explain the work they have done to define the problem and the work that was done to correct it. They never talk down to you when explaining work that is needed and work that was done. They are honest and we have built a trust in their ability to fix our vehicles.
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Sep 03, 2012
  • JSL
Finding a good mechanic is hard, and I was so confident that Portland Automotive was reliable that I was willing to drive 20 miles each way to get to them. Ben and Randy always treated me courteously and with a smile, but my last experience gives me real pause. After buying a used car, I spoke with Portland Automotive about how the car was under the dealer’s CT state warranty, and that I wanted to make sure that all systems that might be covered under that agreement were inspected before the warranty expiration. I was quoted $100 for the comprehensive examination. It was more than I wanted to pay, but I trusted their expertise to be worth it. When I picked up the car, the charge was $200. They tacked on another $100 because I specifically inquired about two concerns (A/C not cooling effectively and squeaky engine) by way of asking if those would be reviewed in the examination. They said, absolutely they would look at it, which I took to mean it was included in the inspection. However, I found some comfort in having had the inspection done, because they found leaks in the power steering and turbo areas. I contacted the dealership that sold me the car, and they said they would cover the cost of the repairs. But when I called Portland Automotive back to get an estimate, they couldn’t give me one because they said, “We’re not really sure of the extent of the leak because we didn’t really look at the car in much detail.” What… $200 is not the detailed inspection?! That prompted me to get estimates from two more mechanics (two because I didn’t want it to be one word against another). Neither subsequent mechanic found leaks in the power steering or turbo areas, but did find dirty transmission fluid, a dirty fuel filter, a broken glove box latch, shredded wipers, cloudy headlamp housings, and that the car was missing air filter box clips, lighter covers, a spare tire, and jack. What did Portland Automotive’s “comprehensive” check cover if not much of this? Ultimately, I’m not sure they even looked at the squeaky engine, because two subsequent mechanics identified the problem as a seizing belt tensioner, whereas Portland Automotive simply said that it was, “nothing... probably some grease that had been wiped away.”
Sep 21, 2012
  • N/A
  • JSL
I want to submit an update to my previous comment. Although I thought I had been dealing with the owner, apparently I was not. When Mike got a hold of my comment, he apologized after finding that his shop was at fault, refunded me my money, and sent some complimentary service coupons. He dealt with the issue quickly and professionally, and I really appreciated it.

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