Secor Saab-Volvo

  • 3.7 of 5 stars
5 reviews

575 Broad St, New London, CT 06320, us

(860) 442-3232

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.6/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.6/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.8/5
The shop is located in a safe neighborhood
4.2/5
The hours of operation are convenient for customers
4.4/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 02, 1997
Eric and his crew are fixated on proper customer service. Almost before you get home, someone is calling to make sure the repairs/service was done properly. Also, Eric was the eastern factory service rep for Saab before they turned traitor to New England and moved to Atlanta.
Nov 06, 2002
Nestor is knowledgeable, friendly and helpful.
Nov 07, 2011
Feb 18, 2005
Although one hates to go to the dealer, this group has cornered the market on customer service. Bob is great; always willing to answer a question or explain something to us nonautomotive types. They treat both me and my wife with the same respect and make sure we get a ride to work while we leave the car. Even though parts and labor can be expensive, they take care of little things usually at no charge. When Bob or Mike says we need something, I don't immediately run and take a shower (only for my checkbook!) Robert L. Siegel
May 26, 2012
  • shell
Cannot fix sunroof leaks, replaced rails, wanted to replace whole sunroof. Just needed to adjust the drain angle. Lived with wet car for almost 2 years, bringing to dealer after every heavy rain, before I found better mechanic who fixed for $100. My leather interior is ruined and they are saying they did everything they could to fix the leak. Too expensive, unnecessary repairs, unknowledgeable mechanics.

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