Garrett Auto and Truck Service, Inc. (Farmington Hills, MI)
(address unkown) , Farmington Hills, MI 48335 1-248-478-8382
Features and Specialties: Specializes in Brakes & Mufflers ,Specializes in Engine Rebuild Work ,Specializes in Radiator Work ,Offers loaner cars ,Reminds you when routine maintenance is needed ,Has ASE certified mechanics ,Guarantees all work for at least 1 month or 1000 miles ,Guarantees all work for at least 1 month or 1000 miles 2,Happily gives binding estimates

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Survey results:

They are always honest
They are competent
The repair price is always reasonable
They fix the problem the first time
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They treat male and female customers in the same manner
They are near public transportation (or provide loaners, shuttle bus, rides as needed)

Reviewers Comments:

Kevin and Steve are good people. Kevin had my business right from the start. Another establishment had indicated that my car needed new calipers, which I purchased and wanted Garrett's to install. Kevin could have installed them as requested; instead he let me know that the calipers where not needed and to return them to the parts store. Their recommendations have consistently been on the conservative side--no all out overhauls just to change a bulb. They may be cost a bit more cheese (just a tiny bit); but these folks stand behind their work. I will be using their auto brokeraging service as well.

I took my 2006 Ford F250 to the Ford Dealer for a ticking noise. I was quoted $4200 for new cylinder heads. My exhaust manifold studs were broken. I was told by the dealer that the studs were steel, and the heads were aluminum and could not be removed without ruining the cylinder heads. I did a search on Google and found Garrett Auto & Truck. I called and talked to Kevin Brown, one of the owners. Kevin explained to me that Garretts works on a lot of plow trucks with this problem, and he explained to me that it could be repaired and for around $1200.00, and he would put copper studs in, so I would not have this problem again. I took my truck to them, and two days later it was repaired, and the bill was a $100.00 less then quoted. I recommend these guys. They know what's up.

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