Tune Craft (San Diego, CA)
3904 Clairemont Drive , San Diego, CA 92117 (858) 270-5512
Features and Specialties: Has ASE certified mechanics

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Survey results:

They are always honest
They are competent
The repair price is always reasonable
They fix the problem the first time
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They treat male and female customers in the same manner
They are near public transportation (or provide loaners, shuttle bus, rides as needed)

Reviewers Comments:

They very honestly try to match the customers needs. Some people want the car in perfect order-they will do it for you; others want the car running but don't mind if certain things don't work perfectly-they will do the necessary repairs. They tell you that a part could fail in the future, but they let you decide whether you want to take the risk or whether you want it to be fixed right away.

I had the misfortune of returning to my car after being out of town for several days to my car, which had been chosen as a squirrel's final resting place. Tune craft responded to my car problem when no one else would. I have since recommended three grateful friends and each one has saved an enormous amount of money. And in a couple of cases, their problem was first misdiagnosed by another mechanic along with an exhorbitant bill estimate. They are the best!

I take reasonably good care of my car. Meaning, I try to get my oil changed when I should and do recommended maintanence. So, I've been fortunate in not having a lot of car problems, plus I drive a Saturn. These guys never suggest treaments for my car that I don't need, engine flushes etc (like my dealer rooked me into.) I was told later by a good friend who knows about cars that this was not really a requirement. Once when my 'Check engine" light came on, I took it in to the guys at Tune Craft and instead of giving me a big bill, they gave me a lesson about putting my gas cap on properly (3 clicks! No exceptions!) That solved the problem. They haven't screwed anything up so they've never had to fess up to anything. I can't imagine that they wouldn't be honest if they had.

These guys are the BEST!!!! I found them through the car talk site and went to them because of the great reviews from others. Let me say the other reviews were right on the mark. I delt with Jeff the manager who is a very kind, honest, and easy to talk to guy who really knows his stuff. I got my transmition fluid changed with no problems and at a great price. He also alerted me to some other work I should consider getting done in the near future (my car has about 150k miles on it). But there was absolutly no pressure from him regarding further repairs. He was simply bringing some things to my attention that my car needs. I know a thing or two about cars, and I take good care of my car so I know that the items he brought to my attention were completly legit. Moreover, they didn't try to sell me on usless crap, like other shops (oil change places mostly) do. For the first time in my life I have found myself a shop and mechanic I can trust!! I would recomend them to my friends and family and would even feel good about sending my wife to them alone. (nothing bad about women, but some Unscrupulous places try to take advantage of people who might not know any better). Jeff is worth his weight in gold and this place is great!!! << It's not listed above witht he address, but their number is 858-270-5512 >>

I have been taking my cars to them for routine maintenance and problem fixing for many years. They are honest and competent. They explain problems and options, and they keep track of your cars history so that they can spot potential problems. As an example, recently my 1999 Jeep Grand Cherokee's "check engine light" came on and the automatic transmission started to jerk strongly between gears. They repaired the transmission speed sensor which had failed, but also found the transmission fluid to be very dirty (possible metal filings). Rather than recommend a rebuilt transmission, they double flushed the system and purchased a special low friction transmission fluid from the Jeep dealer to use. Now my transmission is performing like new at a quarter of the repair cost of a rebuilt. Of course they warned me that this might not be a long term fix. Ask for Shawn or Paul and tell them that you were recommended by a very satisfied customer.

We found Tune Craft through Car Talk after many bad experiences with chain auto stores and are thrilled with the service. Shawn and Paul are great at explaining what should be done and what has to be done. Shawn found my car was burning excess oil, checked the maker's memos, and explained the situation. He regularly tracks the oil level for us and even offered to top off the oil for free! We once found a nail in my tire and the guys at Tune Craft directed me to a place that would repair my tire for free. We always take our cars here for routine maintenance and feel comfortable leaving our cars in such capable hands. These guys aren't in business to rip you off--just offer plain good service.

Shawn and Paul are trustworthy and very good!!

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