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A while ago you got a letter from a guy...

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Dear Tom and Ray:



A while ago, you got a letter from a guy named Richard complaining about
his 1993 Toyota Camry with a four-cylinder engine. He said the whole
steering column vibrated when he stopped at a light with the car in Drive.
You told him that four-cylinder Camrys have been doing that since time
immemorial. I, too, own a '93 Camry. After nine months of complaining to
Toyota's national customer service people about the vibrating, they finally
sent my dealer a "Vibration Reduction Kit." The main components of the kit
are new motor mounts. To make a long story short, they replaced mine, and
the vibration is gone! Please tell other Camry owners about this, and
thanks for the opportunity to educate a few men! -- Kathleen

TOM: You're absolutely right, Kathleen. In January 1994, Toyota made what
they call a "slight production change."

RAY: In other words, the company bowed to the clamor of Camry owners who
were incensed that they had paid $15,000 for a car that rattled their
fillings at every red light. The change Toyota made was to install softer,
more energy-absorbent motor mounts.

TOM: And if you own a pre-January '94 Camry, you can ask your dealer to fix
yours. If he gives you the "mechanic's shrug," it's all spelled out in
Toyota Technical Service Bulletin EG-94-002, which your dealer has access
to.

RAY: The dealer has discretion as to whether to fix your car for free,
depending on how bad the problem is and whether you're under warranty, so
you might want to bring some large friends with you when you take the car
in.

TOM: And if you have any problems or questions, you can do what Kathleen
did and call Toyota Customer Service at (800) 331-4331.

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