Hoover Toyota

  • 2.0 of 5 stars
1 reviews

2686 John Hawkins Parkway, Hoover, AL 35244, us

Phone: 

Email: 

Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Javascript is required to view this map.

Add a review

Log in or Sign up to add a review

Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
2.0/5
Their repair price is reasonable
2.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
2.0/5
They are always honest
1.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.0/5
Mar 29, 2012
  • brw423
I brought my car in for an electrical problem. My low-beam headlights did not work on Tuesday, but my high-beams did. Both low and high-beams worked on Wednesday. On Thursday, neither the low nor high-beams worked. Neither worked on Friday when I brought it to the service department. I explained all of the above to the individual who took my car in. He stated they would test the electrical system. On Saturday, a different "handler" called. He said the headlights were blown and that they had installed new bulbs ($30 each, and $60 of labor, for $120 headlights -- wow). I didn't think the problem had been the bulbs, and I knew that was darn expensive for new headlights, but it sounded a heckuva lot cheaper than an electrical problem, so I put my concerns aside. I shouldn't have put my concerns aside. The following Thursday, the car died without warning at a busy intersection. It wouldn't re-start; I had no lights; and no power-anything. I spoke to the service person who initially took the car in. He tacitly admitted that an electrical test had not been done, as I'd requested. I said, you guys saw a girl come in, and figured I didn't know what I was talking about. He didn't deny it. I reviewed my receipt and saw he had summarized the problem as the headlights not working (as opposed to working intermittently) and that he did not request an electrical test. Then, I asked to speak to the manager. He put me on hold while he went to find the manager. Then, THE SAME GUY returned to the phone and said, "I'm the manager." I asked, and he had not been promoted in the past five minutes. He was an "assistant service manager" (I'm sure they all are). I asked him again if an electrical test had been performed. He hemmed and hawed and said if they couldn't recreate the problem, they couldn't do the test. Other than saying, "bring it back in," he made no effort to apologize or make things right. I always thought the dealership was a pricier but quicker alternative to the local shops, and that they'd be best for this job because of specialized diagnostic equipment. None of that matters when shoddy work and poor-to-dishonest (I'll let you draw your own conclusions) is the order of the day.

Get the Car Talk Newsletter



Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute