Hood River Motors

  • 5.0 of 5 stars
4 reviews

1403 12th St, Hood River, OR 97031, us

(541) 386-3396

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
1.5/5
Dec 17, 2004
This shop is owned by Buzz Philley. He always knows what is wrong with my Subaru and can usually tell with just a listen. My 1991 Subaru Loyale now has 208,000 miles on it, and runs fine. Sometimes he fixes little things for free, maybe because I am a regular customer. He also sometimes tells me over the phone what to do; if I can tell him the symptoms he often knows what is wrong. He is the only mechanic in the shop, so I'm not sure if he does loaner cars - I've never needed it, so I don't know for sure. I have called him when my car quit on the road and he told me how to get it started. He is always booked up for a week or two ahead so you have to make appointments unless it is something quick or very urgent. He charges a little more than the cheapest shops but is very dependable and knows his Subarus. I know someone who has a Volkswagen and recommended him years ago to me. I bought my most recent Subaru, over other brands, because I wanted to keep Buzz as my mechanic.
Sep 04, 2010
Between the two Subaru Legacys I've taken here--one of which I still have--the total miles driven is well over a half million. This guy is part of the reason for that. Twice he told me I either did not need the repair I sought or found the real problem at a very small fraction of what I told him was the problem. Friendly. He carefully explains the problem and the repairs and alternatives and answers questions equally from either my wife or myself. He's worked past closing on more than one occasion to finish our Subaru. Once he took care of the problem but caused another minor one. He apologized and immediately took care of it. Nice guy with clean and well organized shop.
Dec 09, 2008
Buzz is always honest, and takes the time to explain exactly what needs to be done...and what he thinks can wait.
Nov 07, 2011
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