Go Right to the Top


Got a problem with your car? And, are the Rogaine-drenched polyester-clad lads down at the local dealership not being helpful?

Unless your car qualifies as a lemon, your best bet may be to write to the Big Enchilada - the company President - at corporate headquarters. And we've got his name and address, right here.

When writing, we'd recommend you use a polite but firm approach. In our experience, those requests are likely to get the best response.

 

Other Consumer Resources

We'd also suggest that you send a copy of the letter to your state's Attorney General's office. They may be tracking lousy consumer experiences at your dealership. Your letter may help them take action to prevent future complaints.

 

Finally, be sure to accurately document your experience at the local dealership, and include names, dates and copies of repair receipts when appropriate.

And good luck!

Tom ... Ray

Tom & Ray
Click and Clack, the Tappet Brothers



Select A Big Enchilada


Audi
2200 Ferdinand Porsche Dr., Herndon, VA 20171
President: Johan de Nysschen
703-364-7000

Aston Martin
9920 Irvine Center Dr., Irvine, CA 92618
CEO: Ulrich Bez
949-379-3100

Bentley
3 Copley Place, Seventh Floor, Boston, MA 02116
617-488-8500

BMW
300 Chestnut Ridge Road, Woodcliff Lake, NJ 07675
Chairman, President and CEO: Jim O'Donnell
201-307-4000

Chrysler
1000 Chrysler Drive, Auburn Hills, MI 48326
Chairman C. Robert Kidder
CEO: Segio Marchionne
- President & CEO, Jeep Brand: Michael Manley
- President & CEO, Dodge Brand: Reid Bigland
248-512-2226

Ferrari
250 Sylvan Ave., Engelwood Cliffs, NJ 07623
Ferrari North America President & CEO: Marco Mattiacci
201-816-2600

Ford
The American Road, Dearborn, MI 48126
Chairman/CEO: William Clay Ford Jr.
President & CEO: Alan Mulally
313-322-3000

General Motors
300 Renaissance Center, Detroit, MI 48265
CEO: Dan Akersone
313-556-5000

Honda
1919 Torrance Blvd., Torrance, CA 90501
President & CEO: Takanobu Ito
310-783-2000

Hyundai
10550 Talbert Ave., Fountain Valley, CA 92728
President & CEO: John Krafcik
714-965-3000

Jaguar
555 MacArthur Blvd., Mahwah, NJ 07430
President: Andy Goss
201-818-8500

Kia Motors
111 Peters Canyon Rd., Irvine, CA 92606
Group President & CEO: Byung Mo Ahn
949-468-4800

Land Rover
555 MacArthur Blvd., Mahwah, NJ 07430
President: Andy Goss
201-818-8500

Lexus
19001 S. Western Ave., Torrence, CA 90501
Group VP, General Manager: Mark Templin
310-468-3234

Lincoln Mercury
Regent Court Building, 16800 Executive Plaza Dr., Dearborn, MI 48126
Group VP, Marketing & Communications: Jim Farley
313-322-3000

Lotus Cars
2236 Northmont Parkway, Duluth, GA 30096
President/Chairman: Dany Bahar
770-476-6540

Maserati
250 Sylvan Ave., Englewood Cliffs, NJ 07632
President & CEO: Harald Wester
201-816-2600

Mazda
7755 Irvine Center Dr., Irvine, CA 92618
President & CEO: Jim O'Sullivan
949-727-1990

Mercedes-Benz
PO Box 350, One Mercedes Dr., Montvale, NJ 07645
President & CEO: Ernst Lieb
201-573-0600

MiniUSA
300 Chestnut Ridge Rd., Woodcliff Lake, NJ 07677
President: Jim McDowell
201-307-4000

Mitsubishi
6400 Katella Ave., Cypress, CA 90630
President & CEO: Yoichi Kurihara
714-372-6400

Nissan
One Nissan Way, Franklin, TN 37067
President & CEO: Carlos Ghosn
615-725-1000

Porsche
980 Hammond Drive, Suite 1000, Atlanta, GA 30328
President & CEO: Detlev von Platen
770-290-3500

Rolls-Royce Motor Cars
1875 Explorer St., Suite 200, Reston VA 20190
President & CEO: James M. Guyette
201-307-4117

Saab Cars
4327 Delemere Court, Royal Oak, MI 48073
CEO: Victor Muller
313-667-6622

Smart USA
1765 S. Telegraph Rd., Bloomfield, MI 48302
President: Jill Lajdziak
248-648-2451

Subaru
PO Box 6000, Subaru Plaza, Cherry Hill, NJ 08034
Chairman, President & CEO: Takeshi Tachimori
856-488-8500

Suzuki Motor Corp.
3251 E. Imperial Hwy., Brea, CA 92821
President: Kevin Saito
714-996-7040

Toyota
601 Lexington Ave., 49th Floor, New York, NY 10019
President & COO: Yoshimi Inaba
212-223-0303

Volkswagen
2200 Ferdinand Porsche Dr., Herndon VA 20171
President & CEO:Jonathan Browning
201-784-0888

Volvo
1 Volvo Dr., Rockleigh, NJ 07647
President and CEO: Stefan Jacoby
201-768-7300