Got a problem with your car? And, are the Rogaine-drenched polyester-clad lads down at the local dealership not being helpful?
Unless your car qualifies as a lemon, your best bet may be to write to the Big Enchilada — the company President — at corporate headquarters. And we've got his name and address, right here.
When writing, we'd recommend you use a polite but firm approach. In our experience, those requests are likely to get the best response.
We'd also suggest that you send a copy of the letter to your state's Attorney General's office. They may be tracking lousy consumer experiences at your dealership. Your letter may help them take action to prevent future complaints.
Finally, be sure to accurately document your experience at the local dealership, and include names, dates and copies of repair receipts when appropriate.
And good luck!
Tom & Ray
Click and Clack, the Tappet Brothers
