Got a problem with your car? And, are the Rogaine-drenched polyester-clad lads down at the local dealership not being helpful?

Unless your car qualifies as a lemon, your best bet may be to write to the Big Enchilada — the company President — at corporate headquarters. And we've got his name and address, right here.

When writing, we'd recommend you use a polite but firm approach. In our experience, those requests are likely to get the best response.

• Other Consumer Resources

We'd also suggest that you send a copy of the letter to your state's Attorney General's office. They may be tracking lousy consumer experiences at your dealership. Your letter may help them take action to prevent future complaints.

Finally, be sure to accurately document your experience at the local dealership, and include names, dates and copies of repair receipts when appropriate.

And good luck!

Tom & Ray
Click and Clack, the Tappet Brothers

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Select A Big Enchilada

Audi
2200 Ferdinand Porsche Dr., Herndon, VA 20171
President: Johan de Nysschen
703-364-7000

Aston Martin
1 Premier Place, Irvine, CA 92618
CEO: Ulrich Bez
949-341-6260

BMW
300 Chestnut Ridge Road, Woodcliff Lake, NJ 07675
Chairman, President and CEO: Jim O'Donnell
201-307-4000

Chrysler
1000 Chrysler Drive, Auburn Hills, MI 48326
Chairman & CEO: Bob Nardelli
- VP Jeep Truck Product Team: Scott Kunselman
- Dodge Division VP: TBA
248-576-5741

Ferrari
250 Sylvan Ave., Engelwood Cliffs, NJ 07623
President & CEO: Maurizio Parlato
201-816-2600

Ford
The American Road, Dearborn, MI 48121
Chairman/CEO: William Clay Ford Jr.
President & CEO: Alan Mulally
313-322-3000

General Motors
300 Renaissance Center, Detroit, MI 48265
Chairman/CEO: G. Richard Wagoner, Jr.
313-556-5000

Honda
1919 Torrance Blvd., Torrance, CA 90501
President & CEO: Tetsuo Iwanmura
310-783-2000

Hyundai
10550 Talbert Ave., Fountain Valley, CA 92728
Acting President & CEO: John Krafcik
714-965-3000

Isuzu Motors Inc.
13340 183rd St., Cerritos, CA 90702
Chairman: Ryozo Tsukioka
President & COO: J. Terry Maloney
714-557-3663

Jaguar
555 MacArthur Blvd., Mahwah, NJ 07430
President: Gary Temple
201-818-8500

Kia Motors
111 Peters Canyon Rd., Irvine, CA 92606
Group President & CEO: Byung Mo Ahn
949-468-4800

Land Rover
555 MacArthur Blvd., Mahwah, NJ 07430
President: Gary Temple
201-818-8500

Lexus
19001 S. Western Ave., Torrence, CA 90501
Group VP, General Manager: Mark Templin
310-468-4000

Lincoln Mercury
Regent Court Building, 16800 Executive Plaza Dr., Dearborn, MI 48126
Group VP, Marketing & Communications: Jim Farley
313-322-3000

Lotus Cars
2236 Northmont Parkway, Duluth, GA 30096
President/Chairman: Arnie Johnson
770-476-6540

Maserati
250 Sylvan Ave., Englewood Cliffs, NJ 07632
President & CEO: Marti Eulberg
201-816-2600

Mazda
7755 Irvine Center Dr., Irvine, CA 92718
President & CEO: Jim O'Sullivan
714-727-1990

Mercedes-Benz
PO Box 350, One Mercedes Dr., Montvale, NJ 07645
President & CEO: Ernst Lieb
201-573-0600

Mini
300 Chestnut Ridge Rd., Woodcliff Lake, NJ 07677
VP: Jim McDowell
201-307-4000

Mitsubishi
6400 Katella Ave., Cypress, CA 90630
President & CEO: Shinichi Kurihara
714-372-6000

Nissan
One Nissan Way, Franklin, TN 37067
President & CEO: Carlos Ghosn
615-725-1000

Porsche
980 Hammond Drive, Suite 1000, Atlanta, GA 30328
President & CEO: Detlev von Platen
770-290-3500

Rolls-Royce Motor Cars
300 Chestnut Ridge Road, Woodcliff Lake, NJ 07677
President: Paul Ferraiolo
201-307-4117

Saab Cars
100 Renaissance Center, MC 482-A27-C96 Detroit, MI 48243
General Manager: Steve Shannon
313-667-6622

Saturn
PO Box 7025, 1420 Stephenson Hwy., Troy, MI 48007
Chairman/President: Cynthia M Trudell
248-528-4077

Smart USA
P.O. Box 350, One Mercedes Dr., Montvale, NJ 07645
President: David Schembri
201-573-0600

Subaru
PO Box 6000, Subaru Plaza, Cherry Hill, NJ 08034
Chairman, President & CEO: Tomohiko Ikeda
856-488-8500

Suzuki Motor Corp.
3251 E. Imperial Hwy., Brea, CA 92821
President: Kinji Saito
714-996-7040

Toyota
9 W. 57th St., Suite 4900, New York, NY 10019
Chairman & CEO: Yukitoshi Funo
President & COO: Shigeru Hayakawa
212-223-0303

Volkswagen
2200 Ferdinand Porsche Dr., Herndon VA 20171
President & CEO: Stefan Jacoby
703-364-7000

Volvo
1 Volvo Dr., Rockleigh, NJ 07647
President and CEO: Doug Speck
201-768-7300