The Car Talk MP3 Player is designed for and has been tested with the following platforms and browsers:

Windows 2000/XP/Vista:
* Internet Explorer 8.x or 9.x
* Mozilla Firefox 8.x
* Google Chrome 15.x

MacOS X
* Safari 5.x
* Mozilla Firefox 8.x
* Google Chrome 15.x


What technology is required to hear the show on cartalk.com?

The Car Talk MP3 Player requires the Adobe Flash Player version 9 or later. If you have what you need, a green box should appear below showing you that you have version 9 or later.

Warning! We detect that you might have Flash player issues.

Get Adobe Flash player

You either do not have Flash installed, or it has been disabled for your browser.
 


If you can see your Flash version above, and it is not version 9 or later, download the latest version. This player plug-in is available free from Adobe:

http://get.adobe.com/flashplayer/


I get the following error: "The Player requires version 9 or higher of the Adobe Flash Player," but I already have Flash installed. What should I do?

If you are positive the right version of Flash is correctly installed, you can:

  • Verify that your system meets the requirements to run Flash Player
    http://www.adobe.com/products/flashplayer/systemreqs/

  • Find additional support at the following sites

  • Verify Flash is enabled. Refresh Car Talk or restart your browser after making these changes.

    Firefox 8+ MSIE 8+ Chrome
    Tools > Add-ons > Plugins > Shockwave Flash > Enable Tools > Internet Options > Programs > Manage Add-ons > Tool Bars and Extensions > Show: Run Without Permission > Click Shockwave Flash Object, Click Enable Type chrome://plugins in address bar > Flash > Enable

The Player window pops and looks fine, I hear a sponsor ad but that's it. Now what do I now?

Some browsers require that you click the right-pointing "play" arrow to start the Car Talk audio.


Help! All I see is a red screen.

One of two things might be happening.

You may have a pop-up blocker on that does not allow the content to appear. Try pasting "npr-images.adbureau.net" into the exceptions list in your pop-up blocker. In Firefox 3.x, if you don't have the "Accept third-party cookies" option enabled, the player won't work because the ads are blocked. Enabling this option in Preferences under the Privacy tab should make the player work.

Or, you may have the NPR ad server "firewalled." You'll need to change a setting in your computer's operating system. Locate the firewall settings on your operating system and then unblock "npr-images.adbureau.net." This should allow you to get beyond the initial underwriting credit, and hear the show.


The show audio sounds choppy and broken up. What's going on?

To listen to Car Talk online, you'll need adequate download bandwidth on your end. If you're using a dial-up connection, you may experience poor audio quality. If you're using a high-speed connection and are still experiencing choppiness, your bandwidth may be limited on your end, due to congestion, other users or related issues. Try streaming the show at a different time. If you're still experiencing problems, see the Flash Player FAQ.


I tried playing the show, but I get a "loading player, please wait" message that stays up for a quite a while.

During high traffic times, or due to network congestion, you may need to wait for thirty seconds to a minute or more, for the player to load. Hang in there. It'll be worth it (we hope)!


Here are some other things to try. **It is important you understand Internet browsers and security before you try these things.** If you do not, find an expert who can help you. Refresh Car Talk or restart your browser after making these changes.

  Firefox 8+ MSIE 8+ Chrome
Assure JavaScript is not blocked. Tools > Options > Content > Check Javascript to enable. Tools > Options > Security > Custom > Enable Active Scripting Wrench > Options > Under The Hood > Content Settings > Javascript enable
Clear browser cache. Tools > Clear Recent History > Everything Safety (menu upper right) > Delete Browsing History > Delete Temporary Internet Files Wrench > Options > Under The Hood > Clear Browsing Data > Empty Cache > Beginning of Time
Check for AdBlock Plus add-on. Tools > AdBlock Plus > Disable on cartalk.com N/A Wrench > Tools > Extensions > Uncheck "enable" on AdBlock Plus extension
Disable InPrivate Filtering N/A Safety > Uncheck InPrivate Filtering N/A


Nothing seems to be helping, and none of the answers above addressed my problem. Where can I go for more help?

You can email us, and let us know what steps you've already tried to resolve the issue, what browser and version number you're using, your operating system, and what kind of connection you use to get Internet access. Periodically, we review unresolved issues, to see if we can improve the operation of our Player. If we can, and it addresses your problem, we'll do our best to be back in touch.