Hospital Shell

  • 4.5 of 5 stars
4 reviews

949 E Prospect Rd, Fort Collins, CO 80525, us

(970) 482-4945

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.8/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.7/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
3.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Oct 23, 2003
This is a family owned shop that definitely try to do the right thing. I have had an exellent experience with them, especially with older cars. They are sensitive to what needs to be fixed, and what can slide a little longer. We had one horrible used car experience. After the purchase (even though we had done a basic check) they discovered a cracked fuel injector. This was definately in the "potential explosion" catageory, so we got it fixed along with several other expected repairs. Long story short, while they tried to keep the price down, two months later the head gasket went. They left the decision to me, but suggested that I may keep throwing money at this car. I was sad about the car, but they solidified my respect (since they could have financed a new waiting room with the possible pending repairs).
Dec 05, 2004
Whenever they have worked on any of my cars, I have felt that they did what needed to be done and I have not been taken to cleaner. This is a family owned business and they are nice and caring people.
Apr 30, 2008
The Dunlaps take pride in their work. They are honest and fair which is a plus for me, since I am a single woman who knows not much about cars. I trust them to do the work right the first time. They check things for me before I take a lone trip and in their capable hands I know that my car is safe.
Sep 09, 2010
Okay, I'm just going to tell you about the first time I went to this shop. It was a total accident. I mean that literally. My car had been having electrical problems for a while, but up until that point, it had only been a nuisance, and I thought I could ride it out for a while longer (don't do this). But I couldn't, and my car died in a turn lane at 9:00 at night on a busy road. It wasn't fun. But...I had stopped at the turn lane in front of this shop. So, I kicked it in neutral and pushed it into the driveway with the help of a very nice man walking by. I call back as early as I can the next morning, and I say something to the effect of, "Is there still a white Jeep sitting in front of your shop?" And he answers, "Why, yes there is." This was a totally legitimate question considering they were well within their rights to have the thing towed or ticketed. And I explained what had happened, and if they could take a look at it. And he said yes, but the day was pretty tight, so it might take awhile. I said that's fine (because after all, it means I don't have to pay for a tow) and I ran the keys down to them. Even with this last minute addition to their schedule, they still got back to me by the end of the day with what the problem was (of course it was the alternator, like I knew it would be) and what a price would be (about $100 less than the last alternator (different car) I had to change) and that it would be ready by the next afternoon (which it was). Very reasonable, and they explained it to me clearly and simply. My dad's a mechanic, so he always made sure that even if we couldn't do it ourselves, we would know what the problem was, and if we were being lied to. They've never lied to me, they've never padded a bill and have been completely reasonable and honest. I highly recommend this shop.

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