Mark's Auto Service Incorporated

  • 4.8 of 5 stars
33 reviews

2304 Pearl St, Boulder, CO 80302, us

(303) 449-4101

Email: 

Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.8/5
Their repair price is reasonable
4.2/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.7/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.6/5
Feb 16, 2010
"Getting it done right the first time" I have taken my cars to Mark's Auto in Boulder Colorado for over 10 years. We all hear so many stories about someone taking their car in several times for the same repair, while maybe getting stuck with having to get something else fixed which wasn't diagnosed properly from the start. Maybe a second something else comes up--in short, many people feel they don't get straight answers about the repairs their car needs for a variety of reasons which may range from lack of thoroughness to a gray area 'upsell strategy'. This gives them no confidence in that particular shop's ability to do the job right. The thing I respect most about Mark's is the fact that they are so thorough in their work (trouble-shooting or repair)from the start, that you never have to worry about going back a few more times just to fix the original problem. They are forthright in describing what it will take to fix your car, up-front about pricing, expert at their work, and maintain a level of customer service (including a free shuttle!)which is becoming all too rare in this or any other industry. Customer testimonials are the strongest form of endorsement for any business. The walls of their office are covered with letters of thanks from customers who have been going there a lot longer than I have. Seeing those letters when I first brought my car in made it an easy choice. If you live anywhere in the Boulder or the Denver Metro area, it would be to your car's advantage to go to Mark's Auto.
Aug 20, 2010
Always have had good service at Mark's Auto in Boulder, CO. The repairs were completed in the time they said, and the estimated costs are accurate. They protected the interior floor mats from grease with covers, and even washed the car and all the windows without being asked or at any extra charge.
Mar 05, 2011
With 3 kids and thus multiple cars, I am glad to have finally found a shop I trust. Once my oil cap broke just before a trip to the mountains. I called and asked if they could get it off so I could add a quart before the trip. They not only got it off but had a new cap waiting for me when I arrived, and topped off my oil for me. Little things like this make me glad I go to Marks
Mar 23, 2011
Marks Auto always provides dependable service, and does a completely thorough job of checking out all that is going on with my vehicles. Mark is always willing to provide insight into what should be dealt with right away and what can wait. The work that the shop has done for my car has been excellent. Mark provides quick, responsive personal service when responding to e-mails or questions, and is always friendly, helpful and accommodating.
Apr 17, 2011
Mark's Auto serviced my Jeep Wrangler (70,000 miles) and my wife's Subaru Forester (30,000 miles). We tried Mark's because we had not been particularly impressed with service from our dealerships, and a friend recommended Mark's after bringing his old Dodge Ram to Mark's for a bunch of maintenance that no one else would/could do. Mark's is thorough. They fix what needs fixing and don't try to "rip you off". Their mechanics are top-notch professionals who really know their stuff. Mark's is not the cheapest service in town, but they're fair and honest, and the peace of mind is worth every penny. We trust these guys with our vehicles, and they go above and beyond to make us happy.
Jun 22, 2011
First time customer. Mark Jr. knows his stuff. Really cared about the problem. Suggested other needed mechanical issues. Repaired issues promptly. My Cadillac rides and performs like new. Marks Auto Service now has a new and pleased customer. Thanks Mark.
Jun 29, 2011
Mark's has done everything from a oil change to a major repair. Always the highest quality of work done every time. And when they say it's going to be done, It's done. It's great to have a shop of this caliber so close. Thanks Mark!
Jul 01, 2011
I was pointed to Mark's Auto by a co-worker shortly after I had moved to Boulder and was looking for an trustworthy mechanic. I have been nothing but very happy with the work that Mark and Mark have performed on my vehicle. I had multiple issues with my Jeep before I started going to Mark's, a combination of purchasing from a shady used car dealer, and a poor first choice for a mechanic. In the year and a half I've been going to Mark's, I haven't had a single issue with my Jeep. While they are not the cheapest mechanic in Boulder, they are definitely well worth the cost. They spend the time to discuss what your car needs and what issues it has, and I've never felt pressured to do any maintenance. In addition, they generally have the same mechanic look at your car, which seems to help with receiving consistent advice on maintenance (other mechanics I've gone to have given me different stuff I need to fix every time, regardless of whether I fixed it last time.) Also, Mark's focuses on recommending higher quality parts, which I believe has led to better longevity. I'm very happy with the service at Mark's, and hope to continue going there for a long time.
Jul 06, 2011
These guys are serious mechanics. Just one look at their work bays and you will see they take a lot of pride in their work. They love their craft. For me, having grown up in Miami and the dodgy mechanics down there, I needed peace of mind knowing that my mechanic was serious and was not going to pull one over on me. Family run for years. Old school values. Hard to find these days.
Aug 13, 2011
Called in 5 hours before my afternoon cross-country trip. Took the time to take a look at my "weird sound" and found the problem in about an hour. More than fair diagnostic fees. Spoke to 3 staff members individually and all were very helpful and understanding. This was a random one-time stop, if I come back to Boulder, these are definitely my auto repair guys.

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