Lexus of Monterey

  • 4.7 of 5 stars
2 reviews

1721 Del Monte Boulevard, Seaside, CA 93955, us

(877) 204-2818

Email: 

Website URL: 

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Hours
 
Specialties
Offers loaner cars
Reminds you when routine maintenance is needed
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
May 27, 2009
This dealership changed my timing belt back in January 09'. The Tech might have accidently damaged one of the gears or something in the process, and it weakened a couple of the teeth. There were 2 teeth that had broke off of one of the gears, and it uses the teeth as timing marks. So the whole thing was out of timing. Not yet noticing this, they tried various fixes to no avail and had my car for about 5 days, and spent many hours working the problem before finding it. I was driving a brand new Lexus ES-350 loaner all the while so I was "taken care of"! Anyway, it cost me absolutely zero. In fact, in the process they changed all the plugs so I got all new plugs for free for my trouble. They could have easily blamed it on a broken timing gear, but they realized that it was very much likely that it could have been their mistake, and they owned-up to it. So, Kudos to Lexus of Monterey for their outstanding service department!!
Mar 23, 2012
  • DuncanB
I use them for the routine service on my car. Bobby & Don are good service writers. They'll often provide loaners, but courtesy van is always available. Always wash the car. Open 7 days a week. I'd recommend them.

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