C&K Auto Exclusive

  • 3.9 of 5 stars
3 reviews

1241 Petaluma Hill Road, Santa Rosa, CA 95404, us

(707) 526-3204

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
3.3/5
They are competent
3.7/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.3/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Jul 19, 2008
After a quote of $3800.00 from the local Mercedes dealer to repair a rear main on my e320 engine as well as stop a differential leak I went to CK Auto. Paul Duckworth the owner and mechanic has the cleanest and best set up garage I have ever seen. He took the time to go over the previous diagnosis and concluded that indeed the car did not need the rear main replaced nor the differential resealed. But he did find that the car needed ball joints, motor mounts, a new shifting shaft bushing, and the oil filter plate seal. None of this was found or discussed by the dealer. The oil filter plate seal was the major cause of oil leakage and not the rear main. Total cost for all of this work out the door was $1083.30 and Paul was done in one day and offered me a free loaner (Mercedes of course) for the day. Incredible work, price and he is a nice guy with good heapside manner. Highly recommended. All work is guaranteed and he takes credit cards.
May 31, 2010
They take great care of my 94 year old mother's Mercedes 450 SEL. They are very helpful, always willing to identify the choices in solving all problems. Great, great place. (No, Mom doesn't drive, but her caregivers drive her in the car, and they stop by with every little thing and always are treated well- even with courtesy fuse replacements.)
Jul 02, 2011
Sadly, they took on the job of replacing the crankshaft bearings and the oil pump of a cherished old 300SEL 6.3 with about 90k miles on it. The quote was about $1,500. They said the mechanic had trained at MB in Germany. The symptom was rapping and low oil pressure at idle. When I picked up and paid, the engine still had a rap and the oil pressure was not in the high range. I complained and they said it has to 'wear in' some and bring it back for 'adjustment.' I got only 4 miles from them when a loud kabang and knock, knock, knock. It was towed to a shop who found the nuts in the oil pan as had not been torqued down on the connecting rods.. the engine had been 'marked' as if a Chevy.. and they had not even replaced the oil pump either. Later learned the mechanic had worked in the plant in Germany.. pushing a broom. It would eventually cost over $20,000 to fix (new pistons, rings, bore, etc.) and take over a year of grief. They did refund (through their insurance) for their bill. I was amazed and sad to see them listed. I listen to your show on 88.5 in SF Sat's or Sunday's. Have a question, please ask.. I probably still have the file. Was looking for a mechanic and amazed to see them referred. Actually amazed to learn they survived. Their bid was $400 less than the Benz dealer, but the dealer did not have an 'expert' on this car, from Stuttgart who had an accent! The other irony was that I needed this work because the dealer had incorrectly filled the oil for two years because they did not know this engine (was always leaving 3 qts. low). I'd have to climb in elevation to go home and starved the engine for oil doing so for two years thus needed those bearings.

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