Monterey Bay Automotive

  • 5.0 of 5 stars
1 reviews

318 River St, #C, Santa Cruz, CA 95060, us

(831) 460-0200

Email: 

Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jul 15, 2006
Calvin Tong is so honest that I've had to argue with him to let me pay. He has done small jobs and said, "There's no charge for that." And I'll say, "But it took you time to do it. I insist on paying you at least your minimum charge." And he'll insist back, "No charge." We had a 2000 Mercury Sable Wagon that had some problems. Calvin told us in 2005 that the problems were only going to get worse and that we should sell the car. If we had kept it, it would have meant a lot of business for him, doing the repairs that the car constantly needed. But he told us to sell it and buy a Honda, which he said would rarely need repairs. We did it and are glad we did. We have a 1998 Ford Windstar Minivan that we had serviced the day before my wife, two boys, ages 5 and 7, and myself were going to drive 350 miles to Los Angeles. Calvin found a problem with one of the wheels that he said made the car unsafe to drive to L.A. He rushed to get the part that day so we could leave on schedule. He said that if he couldn't get the part, he didn't want us driving it to L.A. I could go on and on about Calvin.

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