Rusty's Honda & Mazda Repair

  • 4.3 of 5 stars
8 reviews

318 River St, #A, Santa Cruz, CA 95060, us

(831) 458-9445

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Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.4/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.1/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
4.3/5
They are always honest
4.3/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Jan 16, 2002
I'd like to clarify 3 of the survey questions: 1) What is your relationship with the shop/people there? I checked "Unbiased Customer" but I LOVE THIS SHOP so I'm really a "Biased Customer". 2) They respond well when they screw something up. I said "5 Agree Strongly" because I THINK they would respond well but in 13 years I've never had any first-hand screw-ups. 3) The hours of operation are convenient for customers. I checked "5 Agree Strongly" because even though the shop is only open Mon-Fri, they will do their best to accomodate your schedule. I happen to think it's great they work hard all week then spend weekends with their families. Rusty's shop is so clean you can eat off the floor. They're competitively priced and frequently come in under their time estimate. There's a shopping center close by and Enterprise will come get you if you need to leave your car. Everyone at the shop is helpful, polite, professional, EXCEEDINGLY HONEST and COMPETENT. They're experts at repairing Hondas and Mazdas but they will NOT work on other brands, so don't even ask.
Sep 05, 2002
I love this place. They are honest, reasonably priced and get the work done. They take time to make sure you understand what the problem is and what it would cost to repair. These guys are absolutely great!
Nov 07, 2011
Feb 02, 2006
This shop is top rate! They are very knowledgeable and also fair with their charges and even suggest alternatives that could help save me money. They have done minor repairs for me and refused payment! It's the only repair shop I've been to where I don't feel like I'm getting ripped off. They ONLY work on Hondas or Mazdas so when I got a new car, I bought a Honda so I could keep going to Rusty's!
Jul 21, 2006
It's a great shop, and I trust them completely. Even though I have a reliable Honda which just needs minor repairs from time to time, they know me by my first name.
Aug 03, 2007
It's the only place in Santa Cruz to take your Honda or Mazda in my opinion! I am a woman and they always treat me with respect and courtesy. They take time to explain all the repairs needed in a way that I can understand.
Nov 07, 2011
Oct 29, 2009
They also work on Toyota's now. They did a great job on my Toyota Prius. They explained everything ahead of time what they were going to do, and they also give you a printed copy of the estimate so that you can see very clearly parts and labor costs. I would recommend them to anyone looking for a Honda/Mazda/Toyota Mechanic.

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